International BPO Work From Home Jobs

International BPO Work From Home Jobs At TELUS International, our mission is to foster customer experience innovation through spirited teamwork, agile thinking, and a caring culture that prioritizes our customers. As the global arm of TELUS Corporation, one of Canada’s largest telecommunications service providers, we leverage our extensive experience and resources to deliver exceptional service worldwide.

Our core offerings include contact center and business process outsourcing (BPO) solutions tailored to some of the world’s leading corporations in diverse sectors such as consumer electronics, finance, telecommunications, and utilities. We pride ourselves on our ability to manage global call center operations with a multi-shore, multi-language approach. This approach ensures that we can provide safe and secure infrastructure, value-based pricing, and a skilled workforce, all while maintaining the highest standards of customer service. Our capabilities are underpinned by TELUS, our multi-billion dollar parent company, which provides us with the financial stability and technological support necessary to exceed client expectations.

At TELUS International, we believe in the power of diversity and inclusivity to drive innovation and success. We are an equal opportunity employer committed to creating a workplace that celebrates diverse backgrounds and perspectives. Our hiring and promotion practices are based on an individual’s qualifications, merits, competencies, and performance, ensuring that decisions are made without bias regarding any characteristic related to diversity.

Our commitment to diversity and inclusivity extends beyond mere compliance; it is a fundamental aspect of our corporate culture. We understand that a diverse workforce enriches our company with different viewpoints, fosters creativity, and enhances problem-solving abilities. By cultivating an inclusive environment, we not only provide equal opportunities for all employees but also create a workplace where everyone feels valued and empowered to contribute to their fullest potential.

In addition to our internal policies, we actively engage in initiatives that promote diversity and inclusion within the broader community. We participate in various programs and partnerships aimed at supporting underrepresented groups and fostering an inclusive culture both within and outside our organization. These efforts reflect our belief that corporate responsibility extends beyond our immediate business operations and into the communities we serve.

Our customer-first philosophy is embedded in every aspect of our operations. We continuously strive to understand and anticipate the evolving needs of our clients, allowing us to provide customized solutions that drive their success. Our agile thinking and adaptive strategies enable us to respond quickly to market changes and emerging trends, ensuring that our clients remain at the forefront of their respective industries.

Spirited teamwork is at the heart of our company culture. We encourage collaboration and open communication, recognizing that the best solutions often arise from collective efforts. By fostering a supportive and cooperative work environment, we empower our employees to innovate and excel in their roles.

At TELUS International, we are not just a service provider; we are a partner committed to helping our clients achieve their goals. Our dedication to customer experience innovation, supported by our caring culture and agile thinking, sets us apart in the industry. As we continue to grow and evolve, we remain steadfast in our commitment to delivering exceptional service and creating a diverse and inclusive workplace where everyone can thrive.

Quick Information About International BPO Work From Home Jobs

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Vacancy details for this Job International BPO Work From Home Jobs

Preferred Candidate Profile

We are seeking dynamic individuals to join our team at Candor Tech Space, Noida Sector 135 (Delhi NCR). The ideal candidate should exhibit the following qualities and qualifications:

1. Communication Skills: Candidates must possess exceptional verbal and written communication abilities. This is crucial as the role involves extensive interaction with customers and team members.
2. Customer Orientation and Teamwork: A strong orientation towards customer service and the ability to work collaboratively within a team are essential.
3. Experience Level: Both freshers and individuals with up to three years of experience are encouraged to apply. This opens the opportunity to a broad range of applicants, fostering a diverse and dynamic work environment.
4. Work Location: The position is based at our office in Candor Tech Space, Noida Sector 135, Delhi NCR. Candidates must be willing to work from this location.
5. Educational Requirements: Undergraduate freshers are not eligible for this position. Candidates should have completed their graduation.
6. Work Environment: Applicants must be comfortable with a work-from-office setup. This role does not offer remote working options.
7. Shift Flexibility: Candidates must be willing to work night shifts, as the role requires flexibility to accommodate different time zones and customer needs.

Additional Job Description: Role & Responsibilities

The role encompasses a variety of responsibilities aimed at enhancing customer satisfaction and operational efficiency. Below is a detailed description of the tasks involved:

1. Customer Query Resolution: Analyze and resolve customer queries through phone calls. The ability to troubleshoot and provide effective solutions promptly is critical.
2. Process Improvement: Assist in the execution and implementation of process improvements within the Customer Relationship Management (CRM) team. This will be done in consultation with the Team Lead, ensuring that all processes are optimized for better performance.
3. Customer Experience Enhancement: Work diligently to improve the customer experience by ensuring that all issues are addressed promptly and effectively. This involves a proactive approach to customer service, ensuring high levels of customer satisfaction.
4. Policy and Procedure Compliance: Ensure strict adherence to all company policies, procedures, codes of conduct, and regulatory guidelines while servicing customers. This is vital to maintaining the integrity and reputation of the company.
5. Product and Service Promotion: Suggest innovative and effective ways through which the company can promote its products and services. This involves understanding customer needs and finding ways to enhance their satisfaction and loyalty.
6. Customer Service Excellence: Provide exceptional customer service in a friendly and courteous manner at all times. The goal is to create a positive and lasting impression on customers.
7. Product Knowledge: Maintain comprehensive knowledge about the company’s products and services. This enables accurate and helpful responses to customer inquiries, ensuring they receive the best possible information and support.
8. Creative Thinking and Innovation: Think creatively and propose innovative solutions that improve operational efficiency, effectiveness, internal controls, or customer service. This involves constantly looking for ways to enhance processes and service delivery.

Detailed Role Insights

As part of your daily responsibilities, you will be at the forefront of customer interactions, handling inquiries, resolving issues, and providing information about our products and services. Your ability to communicate effectively and empathetically will be crucial in managing customer relationships and ensuring their satisfaction.

You will also play a significant role in process improvements within the CRM team. By collaborating with your Team Lead, you will help identify areas for enhancement, implement new strategies, and ensure that these changes lead to tangible improvements in customer service delivery.

Your role will also require a keen understanding of our company’s policies and regulatory requirements. Adhering to these guidelines is essential to maintain compliance and uphold the company’s standards.

In addition to resolving customer issues, you will be expected to suggest ways to promote our products and services. Your insights and suggestions will be invaluable in helping the company grow and improve its offerings.

Providing excellent customer service is at the heart of this role. You will need to approach every customer interaction with a friendly and courteous demeanor, ensuring that each customer feels valued and supported.

A thorough understanding of our products and services will be essential for success in this role. You will need to stay informed and knowledgeable about all aspects of our offerings to provide accurate and helpful information to customers.

Lastly, we value innovation and creative thinking. We encourage you to propose new ideas and solutions that can improve our operations and enhance the customer experience. Your input will be highly valued and can lead to significant improvements in how we serve our customers.

In summary, this role offers an exciting opportunity for individuals who are passionate about customer service and eager to contribute to a dynamic team. If you meet the outlined qualifications and are ready to work in a fast-paced, customer-focused environment, we encourage you to apply. This position not only provides a platform to showcase your skills but also to grow and develop within a supportive and innovative company.

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