Customer Service Executive Jobs 2024

Customer Service Executive Jobs 2024 Join MrMed’s Dynamic Team: Customer Support Executives Wanted! Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced environment where every interaction matters? If so, MrMed invites you to join our team as a Customer Support Executive! MrMed, a leading provider of healthcare products, is seeking dedicated individuals to provide unparalleled post-order support to our valued customers. In this role, you will serve as the face of MrMed, ensuring that every customer interaction is positive and memorable.

As a Customer Support Executive, your responsibilities will include assisting customers via telephone and chat channels, addressing their inquiries, resolving issues, and ensuring their satisfaction with our products and services. You will have the opportunity to make a real difference in people’s lives by providing timely and effective support that exceeds expectations.

At MrMed, we believe that our employees are our greatest asset. That’s why we offer comprehensive training programs to equip you with the knowledge and skills needed to succeed in your role. Whether you’re a seasoned professional or just starting your career, we provide the support and resources you need to excel.

What sets MrMed apart is our commitment to customer satisfaction. We take pride in delivering high-quality products and services, and we rely on our Customer Support Executives to uphold that standard with every interaction. By joining our team, you’ll play a crucial role in ensuring that our customers are always delighted with their experience.

In addition to competitive compensation and benefits, working at MrMed offers a dynamic and inclusive environment where your contributions are valued and recognized. We foster a culture of collaboration and innovation, where every member of our team has the opportunity to make a meaningful impact.

If you’re ready to embark on a rewarding career journey and become part of a company that values excellence and customer satisfaction, then MrMed is the place for you. Join us as a Customer Support Executive and help us continue to redefine the standards of customer service in the healthcare industry.

Apply now to join our team and be a part of something truly special. Your future at MrMed awaits! In summary, MrMed is seeking Customer Support Executives to provide post-order support to customers via telephone and chat channels. As a brand ambassador, you’ll ensure customers are delighted with our products and services. Join our team for comprehensive training, competitive compensation, and the opportunity to make a real difference in people’s lives. Apply now and become part of our dynamic and inclusive work environment!

Quick Information About Customer Service Executive Jobs 2024       

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Vacancy details for this Job Customer Service Executive Jobs 2024

MrMed, India’s premier online pharmacy, stands as a beacon of hope for patients grappling with critical conditions such as cancer, kidney diseases, heart disorders, HIV/AIDS, transplants, hepatitis, and more. With a steadfast commitment to patient well-being, we prioritize accessibility to essential medicines for individuals undergoing treatment for these ailments. We acknowledge the hurdles patients often face in affording or obtaining their prescribed medications and vow to bridge this gap, ensuring every patient receives the necessary treatment. Our team operates with a fervent dedication to enhancing the quality of life for those in need, aiming to catalyze positive change within the healthcare sector.

Our Responsibilities:

At MrMed, we shoulder the responsibility of being the single point of contact for our customers throughout their journey with us.

This entails meticulous order tracking, seamless communication with logistics partners, and comprehensive post-sales support via both calls and chats. We diligently address pre-dispatch issues, such as dispatch delays or product unavailability, by liaising with the Purchase or Logistics departments.

Similarly, post-dispatch concerns—ranging from delivery status inquiries to order cancellations, returns, and refunds—are promptly resolved through coordinated efforts with the relevant departments. Our customer-centric approach extends to answering inbound calls and initiating outbound calls for updates, fostering enduring relationships with customers to encourage repeat purchases.

We prioritize swift query resolution, collaborating closely with all departments to ensure timely redressal of customer issues within stipulated deadlines. Instances requiring escalation are promptly directed to team leads or senior management for resolution.

Required Skills and Qualifications:

Candidates applying for roles at MrMed should possess a Bachelor’s degree in any field, with prior part-time or full-time experience serving as an added advantage. While a background in voice or semi-voice processes in non-IT domains is preferred, individuals with 0 to 3 years of relevant experience are encouraged to apply. Proficiency in English is imperative, with fluency in Hindi considered advantageous.

Additionally, applicants should demonstrate proficiency in computer and internet applications, along with basic Excel skills. The ability to multitask effectively, coupled with strong organizational and time-management abilities, is essential. A temperament suited for empathetic customer handling is highly valued. Candidates must be comfortable working from our office located in T. Nagar, Chennai.

Application Requirements:

Please note that applications will only be considered from candidates currently residing in Chennai. Candidates from other cities will not be eligible for consideration.

Job Details:

Type: Full-time, Permanent, Fresher Pay: ₹18,000.00 – ₹23,000.00 per month Benefits: Provident Fund Schedule: Day shift, Evening shift Application Question(s): Where do you live in Chennai? (Please apply only if you are currently in Chennai.

Applications from other cities will not be accepted) Experience: Customer support: 1 year (Preferred), Work: 1 year (Preferred) Language: English fluently (Required), Hindi fluently (Required)In summary, MrMed operates at the forefront of the online pharmacy landscape, striving to alleviate the burden of critical illnesses by ensuring seamless access to vital medications.

Our commitment to patient-centricity, coupled with our robust support infrastructure, positions us as a trusted ally in the healthcare journey of our customers. Join us in our mission to make a meaningful difference in the lives of those in need.

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