Sutherland Work From Home Jobs 2023

Sutherland Work From Home Jobs 2023 Sutherland Recruitment 2023 presents an enticing opportunity for remote work with its Work at Home (WAH) initiative. This update focuses on the recruitment drive for diverse positions such as Business Continuity Manager and Customer Service Associate (Chat Process). Prospective candidates who meet the eligibility criteria and are eager to join the Sutherland team are encouraged to submit their applications before the deadline on January 20, 2023.

Applicants are advised to review the comprehensive details provided regarding Sutherland’s recruitment process. This includes information on job vacancies, salary structures, application fees, selection procedures, educational qualifications, results, age limits, and additional particulars related to these positions. Sutherland places a premium on transparency, ensuring that potential candidates are well-informed about every aspect of the recruitment process.

As the demand for remote work continues to grow, Sutherland’s WAH initiative aligns with the evolving nature of the workforce. The Business Continuity Manager and Customer Service Associate (Chat Process) roles signify opportunities for individuals seeking professional growth in a dynamic and flexible work environment. Interested candidates are encouraged to explore the detailed information provided below to navigate the application process seamlessly and enhance their chances of becoming a valuable part of Sutherland’s dedicated team.

Official Notification & Application Sutherland Work From Home Jobs 2023

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Quick Information About Sutherland Work From Home Jobs 2023

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Vacancy details for Sutherland Work From Home Jobs 2023

Business Continuity Manager

Job Overview: As a Business Continuity Manager at Sutherland, you will play a crucial role in ensuring the resilience and continuity of our global business operations. This is a full-time position that involves maintaining a high level of availability, driving the maturation of our Business Continuity Program, and implementing internationally accepted standards for Business Continuity Management.

Responsibilities:

1. Certification Maintenance:

1. Maintain BCP professional certification (DRII and/or ISO 22301).
2. Be available 24/7/365 to address major service-disrupting events.

2. Program Development:

2. Drive the continuous improvement of Sutherland’s Business Continuity Program.
3. Develop and deliver curricula emphasizing internationally accepted standards for Business Continuity Management.

3. Documentation and Management:

3. Provide written Business Continuity and Disaster Recovery Plans for all SGS global business operations.
4. Manage the portfolio of documents in the Fusion Risk Management tool, ensuring accuracy and compliance with standards.

4. Metrics and Reporting:

4. Maintain and distribute site/regional dashboards relevant to Business Continuity Management metrics.
5. Conduct quarterly meetings with Senior Management to provide updates on the Business Continuity Program status.

5. Crisis Management Support:

5. Provide logistical support for the Crisis Management Team, including coordination of meetings, communications, and documentation of events.

6. Resiliency Strategies:

6. Devise and implement cost-effective business resiliency strategies for the organization.
7. Develop strategies for organizational response to disasters at Enterprise, Regional, Site, and BOP Levels.

7. Testing and Assessments:

7. Coordinate and conduct on-site Disaster Recovery test exercises to validate SGS’s ability to meet documented recovery objectives.
8. Conduct Vulnerability Assessments as required for internal and mission-critical vendor facilities.

Qualifications:

• Provide on-site expertise/support to Service Delivery and Business Development for client visits in any/all of SGS’s facilities.
• Define, document, implement, and educate staff on processes and procedures for effective Incident Management.
• Be on-site and coordinate the communications process during service-impacting events globally.
• Provide support to TCO to produce all documentation relative to outage events from detection to Root Cause Analysis upon request.
• Plan, execute, be on-site, document, and communicate all major Change Management events for Enterprise Systems, including developing impact mitigation strategies per individual client requirements, regardless of geographic location.
• Ad-hoc Project Management.
• Act as a liaison between IT and SGS management/Client management/Vendor management to communicate the status of mitigation strategies developed during the Root Cause Analysis documentation process.
• Collaborate with counterparts in SGS to facilitate a global standard for processes and procedures aligned with the strategic goals of SGS and meeting the requirements of the global client base.

Job Title: Customer Service Consultant (Chat) Location: Chennai, Tamil Nadu, India Employment Type: Full-time

About Us: Sutherland is actively seeking a reliable and detail-oriented individual to join our team as a Customer Service Consultant (Chat) in Chennai, Tamil Nadu, India. We are a dynamic group of motivated and hardworking professionals, and if you aspire to build a rewarding career while possessing the requisite skills and experience to contribute to our success, we look forward to collaborating with you!

Job Responsibilities: As a Customer Service Consultant, you will:

• Serve as the primary point of contact, developing exceptional customer service skills.
• Engage in multiple concurrent live chat sessions to deliver outstanding customer support.
• Handle inbound calls and offer basic troubleshooting assistance for various products and services.

Qualifications: The ideal candidate should hold a degree or a higher secondary education (+2) as their highest qualification.

Additional Information: All your personal information will be treated confidentially in accordance with EEO guidelines.

Official Notification & Application Sutherland Work From Home Jobs 2023

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