TCS Work at Home Jobs 2023-24

TCS Work at Home Jobs 2023-24 Tata Consultancy Services (TCS) is currently inviting applications for its 2024 recruitment drive, offering opportunities for various positions such as international voice agents, webchat/chat support professionals, and research interns. This employment opportunity extends to both work-from-home and office-based arrangements, providing flexibility to candidates.

Individuals meeting the eligibility criteria and expressing interest are encouraged to submit their applications on or before the application deadline of January 25, 2024. Prospective applicants can find comprehensive details about the TCS recruitment process, including information on vacancies, salary structures, application fees, selection procedures, educational qualifications, results, and age limits, outlined in the subsequent sections.

As part of the recruitment process, TCS is keen on identifying skilled professionals who can contribute to the dynamic work environment. Positions such as international voice agents require effective communication skills to engage with a global audience, while webchat/chat support roles necessitate adeptness in virtual communication channels. Additionally, research intern positions call for individuals with a passion for inquiry and analytical thinking.

Candidates are advised to thoroughly review the detailed information provided below to gain insights into the specific requirements for each role. TCS is committed to fostering an inclusive workplace culture and encourages candidates from diverse backgrounds to apply.

In summary, the TCS Recruitment 2024 presents an exciting opportunity for individuals seeking to join a leading global IT services and consulting company. With the option of working from home or at an office, this recruitment drive aims to attract talented individuals interested in international voice roles, webchat/chat support positions, and research internships. Aspiring candidates are urged to submit their applications before the deadline to be considered for these coveted positions within Tata Consultancy Services.

Official Notification & Application TCS Work at Home Jobs 2023-24

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Quick Information About TCS Work at Home Jobs 2023-24

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Vacancy details for TCS Work at Home Jobs 2023-24

Roles and Requirements for Various Positions at TCS

In the dynamic landscape of customer support and research, Tata Consultancy Services (TCS) is actively seeking qualified individuals to fill diverse roles. Below are detailed responsibilities, qualifications, and application specifics for the positions of Chat Support/WebChat, International Voice, and Research Intern:

Chat Support/WebChat Responsibilities:

The Chat Support/WebChat team plays a crucial role in ensuring customer satisfaction and technical issue resolution. Key responsibilities include:

1. Responding to Emails and Chats:

1. Engaging with customers promptly and effectively through written communication channels.

2. Assisting Customers:

2. Aiding customers in modifying services or features on their accounts.

3. Troubleshooting:

3. Opening trouble tickets based on the nature of service issues and analyzing, isolating, and diagnosing technical problems.

4. Customer Interaction:

4. Providing status updates on existing trouble tickets to customers.

5. Escalation:

5. Escalating customer complaints in accordance with company policies.

International Voice Responsibilities:

The International Voice team focuses on direct communication with end users, addressing queries and ensuring a positive customer journey. Responsibilities include:

1. Making Calls:

1. Initiating calls to end users to address queries related to cancellation, appointment booking, permission to work, address clarification, etc.

2. Efficient Response:

2. Responding accurately and efficiently to end users, explaining potential solutions, and ensuring a supportive experience.

3. Active Listening:

3. Engaging in active listening with callers, confirming information, and defusing tense situations.

4. Service Level Agreements (SLA):

4. Striving to meet or exceed SLA metrics with consistent customer service.

Research Intern Responsibilities:

For individuals interested in contributing to cutting-edge research and development, the Research Intern role involves:

1. Problem Definition:

1. Defining research problems and designing innovative solutions.

2. Prototyping:

2. Developing prototype solutions using industry-scale data.

3. Publication:

3. Publishing research papers in top-tier conferences and journals.

4. Survey and Analysis:

4. Performing literature surveys to identify opportunities and challenges.

5. Contribution to Development:

5. Contributing to the development of tools and products.

6. Learning and Innovation:

6. Staying abreast of emerging trends and technologies in industrial research.

7. Communication:

7. Articulating research problems and systematically designing solutions.

Salary/Pay and Grade Pay:

• Chat Support/WebChat, Research Intern:

• Rs 21,600 – 29,160 per month.

• International Voice:

• Rs 28,300 per month approximately.

Age Limit:

• Minimum age: 18 years.
• No upper age limit specified.

Educational Qualifications:

• Research Intern:

• A graduate degree in any discipline.

• International Voice/WebChat/Chat Support:

• A graduate degree in any discipline with a minimum of one year of experience.

Knowledge and Skills Required:

• Excellent communication skills (written and oral).
• Strong customer advocacy skills.
• Preferred telecom domain knowledge.
• Strong typing skills.

Selection Method:

Candidates will be selected based on shortlisting, assessment tests, and telephonic or field interviews.

Work Experience:

• No prior work experience required for the Research Intern position.
• Freshers and candidates with no experience can apply.

Last Date for Submitting Application Form:

All applications must be submitted on or before January 25, 2024.

Application Fee:

No application fee is required. Be cautious of potential job scams involving requests for money.

Important Note:

• Applications received after the due date will not be entertained.
• Incomplete or late applications will be rejected without reasons and correspondence.
• Ensure applications reach before the last date to avoid rejection.

TCS welcomes qualified individuals to apply and be part of its diverse and innovative workforce.

Official Notification & Application TCS Work at Home Jobs 2023-24

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