Compliance Operation Work From Home

Compliance Operation Work From Home Amazon is seeking individuals who are dedicated, hardworking, analytical and results-oriented. Candidates will be responsible for a wide range of duties related to the investigation and elimination of online E-commerce risk.

The position relies on an analytical mind, detailed investigation and excellent judgment. Our mission in Transaction Risk Management Systems (TRMS) is to make Amazon the safest place to transact online. TRMS safeguards every financial transaction across all Amazon sites, while striving to ensure that these efforts are transparent to our legitimate customers.

As such, TRMS designs and builds the software systems, risk models and operational processes that minimize risk and maximize trust in Amazon.com.Productivity and quality assurance will be evaluated along with the overall contribution to the development of the department. These positions are ideal for recent graduates or people with customer service backgrounds.

Official Notification & Application Compliance Operation Work From Home

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Quick Information About Compliance Operation Work From Home

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Vacancy details for Compliance Operation Work From Home

Primary Responsibilities:

1. Effective Communication:

1. Engage with customers, including buyers, merchants, and internal stakeholders, through email and telephone communication.
2. Ensure clear, concise, and accurate written responses in English.

2. Fraud Risk Management:

2. Identify and mitigate risks associated with fraud patterns and trends.
3. Make independent decisions to address complex issues and non-obvious patterns logically.

3. Productivity and Quality Standards:

3. Consistently achieve or exceed weekly productivity and quality benchmarks.
4. Demonstrate self-discipline, quick learning, and proactive attention to detail.

4. Ad Hoc Projects:

4. Contribute to ad hoc projects and assignments as required.

Basic Qualifications:

1. Language and Communication Skills:

1. Proficient in written and spoken English.
2. Ability to communicate complex transactional issues clearly to both internal and external customers.

2. Documentation and Problem-Solving:

2. Maintain clear and proactive documentation of operational procedures related to risk management.
3. Demonstrate problem-solving skills, including the ability to work independently and make sound investigative decisions.

3. Organizational Skills:

3. Exhibit strong time management and organizational skills.
4. Adapt to long hours of repetitive work with patience.

4. Technical Skills:

4. Proficient in Microsoft Office tools, including Outlook, Word, and Excel.

5. Flexibility:

5. Flexible schedule, including weekends and the ability to work outside standard hours.
6. Willingness to adapt to rotational shifts, including night shifts.

Preferred Qualifications:

1. Industry Experience:

1. 1-2 years of experience in e-commerce, payments, banking, especially in the China-specific domain, or related fields.

2. Process Enhancement and Analysis:

2. Experience with operation process enhancement, data analysis, and workflow optimization.

3. Merchant Trust Services:

3. Preferred experience in Merchant Trust Services.

Additional Information:

• Shifts:

• Rotational shifts in a 24*7 environment, changing every 3-4 months.

• Weekly Off:

• Rotational two-consecutive-day off, in a 5-day working week, with off days changing every 3-4 months.

• Diversity and Inclusion:

Amazon is committed to a diverse and inclusive workplace, promoting equal opportunity without discrimination based on race, gender, national origin, age, disability, sexual orientation, gender identity, protected veteran status, or other legally protected status.

Official Notification & Application Compliance Operation Work From Home

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