Phone Number Operations Work From Home Jobs Phone number operations jobs play a crucial role in the telecommunications and customer service industries, ensuring efficient management of phone numbers and related services. These roles are vital for maintaining smooth communication systems and customer satisfaction.
Key responsibilities in phone number operations include provisioning, porting, and managing phone numbers. Provisioning involves setting up new phone lines or services, while porting ensures seamless transitions when customers switch providers. Professionals in this field also handle number assignments, ensuring compliance with local regulations and avoiding duplication.
These jobs require meticulous attention to detail, technical expertise, and familiarity with telecommunications systems. Tasks often involve collaboration with service providers, regulatory authorities, and customers to address issues such as number allocation, routing errors, or service interruptions.
Phone number operations specialists must possess problem-solving skills and a strong understanding of industry protocols like Local Number Portability (LNP) and E.164 standards. Knowledge of database systems, troubleshooting tools, and customer relationship management software is also beneficial.
The demand for skilled professionals in this field is growing, driven by advancements in technology and increasing connectivity needs. Careers in phone number operations offer opportunities for growth and contribute significantly to the efficiency of modern communication networks.
Short Details About Phone Number Operations Work From Home Jobs
| Organization Name: | Twilio |
| Job Category: | Private Jobs |
| Employment Type: | Full time – Regular Basis |
| Name of Vacancies: | Phone Number Operations |
| Place of Posting: | All Over India ( Work From Home ) |
| Starting Date: | 25-12-2024 |
| Last Date: | 27-01-2025 |
| Apply Mode: | Online |
Full Details About this Job:
Department Name = Twilio
Vacancy Name = Phone Number Operations
Vacancy Type = Permanent Work From Home Jobs
Job Location = All Over India , Tamil Nadu
Qualification = Any Degree Eligible
Gender = Male & Female
Age Limit = 19 Years to 36 Years
Job Openings = Check Apply Link For Detailed Information.
Product Operations Specialist II: Responsibilities and Expectations
As a Product Operations Specialist II at Twilio, your role centers around ensuring exceptional customer experiences by addressing inquiries and resolving issues efficiently. Your responsibilities include:
- Customer Support and Issue Resolution:
- Provide assistance for common customer inquiries received via email, ensuring prompt and effective responses.
- Assess the nature of product or service issues, resolving basic to intermediate problems with a focus on customer satisfaction.
- Operational Management:
- Log customer interactions meticulously, tagging and categorizing issues accurately for streamlined processing.
- Respond to and action incoming notifications from carrier partners, ensuring timely resolution.
- Learn and adapt to new processes across various subject areas to maintain smooth operational workflows.
- Advanced Problem-Solving:
- Handle complex issues with confidence and manage them efficiently, addressing the needs of both customers and internal teams.
- Respond to intermediate and advanced customer queries within core areas and basic questions spanning multiple domains.
- Independent Troubleshooting:
- Work autonomously to diagnose and resolve issues across multiple areas within your team’s domain.
Why Join the Product Operations Team?
The Product Operations team is pivotal in ensuring customers have seamless access to purchase and port phone numbers globally. This mission is rooted in operational efficiency, which is key to delivering an exceptional customer experience.Your contributions directly impact Twilio’s mission of empowering developers worldwide to build innovative communication applications.
Why Work at Twilio?
Twilio stands out as a company committed to your professional growth and overall employee experience. Here’s what makes Twilio unique:
- Growth-Oriented Environment: Twilio prioritizes your learning and development, investing in opportunities for you to tackle challenging problems and innovate.
- Employee-Centric Culture: Success at Twilio is tied to employee success. The company fosters an inclusive culture that celebrates diversity and encourages you to bring your ideas to the forefront.
- Focus on Innovation: Twilio’s cultural foundation is built on innovation, ensuring you thrive in a dynamic and forward-thinking environment.
Qualifications
Twilio values diverse experiences and encourages candidates from non-traditional backgrounds to apply. If your career path has been unconventional but aligns with the qualifications, you could bring a fresh perspective to the team.
Required Qualifications:
- Flexible Work Schedule: Willingness to work rotational shifts, ensuring availability based on business needs.
- Customer Operations Experience: 1.5 to 3 years of experience in customer-facing roles, particularly in eCommerce or telecommunications sectors.
- Technical Proficiency: Basic technical skills, including foundational SQL knowledge, API understanding, and data analytics capabilities.
- Customer-Centric Approach: Empathy for customers, coupled with a problem-solving mindset driven by data.
- Attention to Detail: Strong organizational skills with the ability to navigate ambiguity effectively.
- Communication Skills: Above-average verbal and written communication abilities, ensuring clarity and conciseness in interactions.
- Collaboration Skills: Capability to work with industry partners to resolve issues, troubleshoot, and build trust.
- Time Management: Ability to manage time efficiently, even under pressure.
Desired Qualifications:
- Proficiency in SQL, Looker, Tableau, or similar data extraction and visualization tools.
- Advanced understanding of APIs and related technologies.
- Background in telecommunications, offering a deeper understanding of the domain.
Location and Work Hours
This role is remote and based in India, with preference for candidates in Karnataka, Tamil Nadu, Telangana, Maharashtra, or Delhi. Bangalore-based candidates are particularly desirable. Work hours are rotational, with shifts from 5:30 AM to 2:30 PM or 3:30 PM to 12:30 AM IST, rotating every two to three months based on business needs. General shifts from 9:00 AM to 6:00 PM IST may also be required as per business requirements.
Benefits and Offerings
Twilio provides a range of benefits to support employees, including:
- Competitive Compensation: Competitive pay reflective of your skills and contributions.
- Generous Leave Policies: Ample time-off, including parental and wellness leave, to support work-life balance.
- Health and Wellness: Comprehensive healthcare plans tailored to your needs.
- Retirement Savings Program: Opportunities to plan for a secure financial future.
- Other Perks: Additional benefits vary by location, ensuring support tailored to your unique circumstances.
By joining Twilio as a Product Operations Specialist II, you’ll become part of a company that values innovation, diversity, and your personal and professional growth. Your role will not only contribute to operational excellence but also empower developers worldwide to create impactful communication solutions.
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