Cognizant Work From Home For Freshers 2025

Cognizant Work From Home For Freshers 2025 Cognizant is hiring for various roles, including Team Leader (Chat Support) and Process Executive positions. This private job opportunity offers a hybrid work model, combining work-from-home and office arrangements. Eligible and interested candidates are encouraged to apply by January 28, 2025.

The recruitment process includes detailed information on vacancies, salary packages, application fees (if applicable), selection criteria, educational qualifications required, and the age limit for applicants. Candidates should carefully review these details before applying.

This is an excellent opportunity for individuals seeking a professional career with a reputable organization like Cognizant. To apply or learn more about the specific roles, ensure you meet the eligibility requirements and submit your application before the deadline.

Short Details About Cognizant Work From Home For Freshers 2025

Full Details About this Job:

Department Name = Cognizant

Vacancy Name

1. Process Executive
2. Team Leader (Chat Support). 

Vacancy Type = Permanent Work From Home Jobs

Job Location = All Over India , Tamil Nadu

Qualification = Any Degree Eligible

Gender = Male & Female

Age Limit = 19 Years to 37 Years

Job Openings = Check Apply Link For Detailed Information.

Job Opportunity: Senior Process Executive – HC (0-3 Years Experience)

We are seeking a dedicated Senior Process Executive – HC with 0 to 3 years of experience in Contact Center Operations to join our team. The ideal candidate will have expertise in IVR systems and Healthcare Call Center domains, demonstrating exceptional customer service skills. This is a work-from-home position that requires working night shifts. The role focuses on maintaining efficient call center operations while delivering high-quality support to customers.

Key Responsibilities

1. Efficient Call Management
   • Handle inbound and outbound calls promptly and professionally.
   • Use communication scripts to address diverse customer queries effectively.
2. Customer Needs Identification
   • Understand customer needs, clarify concerns, research issues, and deliver appropriate solutions.
   • Address complaints by providing timely and suitable resolutions.
3. Records Maintenance
   • Document all customer interactions in the call center database clearly and accurately.
4. Performance Goals
   • Achieve personal and team qualitative and quantitative targets.
5. Accurate Communication
   • Provide complete, accurate, and valid information using the appropriate tools and resources.
6. Follow-Up
   • Ensure follow-ups with customers to confirm the resolution of their issues.
7. Team Collaboration
   • Work with team members to enhance overall performance and results.
8. Professionalism
   • Maintain a high level of professionalism and patience during customer interactions.
9. Utilize IVR Systems
   • Operate IVR systems to streamline call flows and enhance customer experiences.
10. Healthcare Compliance
    • Adhere to healthcare regulations and industry standards to ensure compliance.
11. Continuous Learning
    • Stay updated with industry trends and best practices to improve service quality.

Qualifications and Skills

1. Contact Center Expertise
   • Strong understanding of contact center operations, including experience with IVR systems.
2. Healthcare Knowledge
   • Familiarity with healthcare call center processes and regulations.
3. Communication Skills
   • Excellent verbal and written communication skills to interact effectively with customers.
4. Technical Proficiency
   • Proficient in using call center software and tools to manage operations efficiently.
5. Problem-Solving Ability
   • Capable of addressing customer concerns calmly and providing logical solutions.
6. Stress Management
   • Ability to handle challenging situations with composure and professionalism.
7. Adaptability
   • Comfortable working night shifts and adapting to a remote work environment.
8. Customer Service Excellence
   • A commitment to delivering exceptional customer experiences and satisfaction.
9. Independence and Motivation
   • Self-driven with the ability to work independently while meeting performance goals.
10. Teamwork
    • Strong collaborative skills to achieve team objectives and deliver better results.
11. Regulatory Awareness
    • Basic understanding of healthcare compliance and standards.
12. Continuous Improvement
    • Willingness to engage in ongoing learning to refine skills and adapt to industry changes.

Why Join Us?

As a Senior Process Executive – HC, you will play a vital role in driving the success of our healthcare contact center operations. By leveraging your expertise in IVR systems and healthcare domains, you’ll help deliver outstanding customer service while maintaining compliance with industry standards. Our work-from-home model ensures flexibility, while night shifts provide an opportunity to thrive in a dynamic environment.

If you are passionate about healthcare, customer service, and operational excellence, we invite you to apply and become a part of our team.

COGNIZANT SR PROCESS EXECUTIVE APPLY LINK

Job Summary: Team Leader (Chat Process)

The role of a Team Leader (Chat Process) is pivotal in ensuring client satisfaction, driving account success, and fostering positive relationships with clients. This role is responsible for monitoring client accounts, tracking performance metrics, and ensuring the smooth operation of processes that contribute to customer success. By collaborating with internal teams and client-facing representatives, the Team Leader is instrumental in achieving high client satisfaction and ensuring the effective adoption of products and services.

A key part of this role is monitoring and reporting opportunities within the Customer Value Plan designed by the client. The Team Leader works closely with the Client Customer Success Manager (CSM) to maximize product adoption and client engagement. They are also tasked with tracking account health, identifying potential issues, and addressing critical escalations according to the defined escalation matrix.

The position demands advising clients on useful features from a pre-defined list and answering queries related to product usage, workflows, and processes. These responsibilities ensure clients fully understand and utilize the offered features, leading to better adoption rates and improved client retention.

Core Responsibilities

To achieve success in this role, the Team Leader (Chat Process) undertakes several key responsibilities. These responsibilities are strategically designed to align with the organization’s goals and support client needs.

1. Collaborating with Technical Account Managers (TAMs):

When additional services are purchased, the Team Leader partners with the TAM to ensure the client experiences 100% satisfaction. This collaboration ensures clients receive the highest quality of service and all their requirements are effectively met.

2. Facilitating Internal Processes:

The Team Leader acts as the “quarterback” of internal processes that are essential for client success. By coordinating closely with Client CSMs, they ensure seamless workflows that contribute to positive client outcomes.

3. Enhancing Client Experience:

A seamless client experience across all touchpoints—implementation, product performance, and billing—is a top priority. The Team Leader ensures that every stage of the client’s journey is smooth, efficient, and free from unnecessary complications.

4. Managing Escalations:

The role involves managing and resolving escalations related to product performance, billing, and operational issues. Following predefined guidelines, the Team Leader ensures escalations are addressed promptly and effectively, minimizing disruptions to the client’s operations.

5. Conducting Product Demos:

As part of their responsibilities, the Team Leader fulfills client requests for basic product demonstrations or calls. These sessions help clients better understand the products and services, promoting their effective utilization.

6. Tracking Metrics:

Monitoring client usage and adoption metrics is a critical function of the role. This includes tracking parameters related to revenue support, client success, and the sales cycle. These metrics provide valuable insights into client behavior and inform strategies for improving engagement and satisfaction.

Detailed Responsibilities and Deliverables

Ensuring Client Satisfaction and Account Success

At the core of the Team Leader’s responsibilities is the goal of achieving high client satisfaction. This involves regular communication with clients, understanding their needs, and ensuring that their expectations are consistently met. By monitoring the performance of client accounts, the Team Leader identifies opportunities to enhance value and drives initiatives that contribute to account success.

Monitoring Opportunities in the Customer Value Plan

The Customer Value Plan is a strategic roadmap created by the client to maximize the value derived from products and services. The Team Leader plays a critical role in monitoring, tracking, and reporting on opportunities within this plan. By collaborating with the Client CSM, they ensure that these opportunities are fully capitalized on, leading to increased adoption and satisfaction.

Addressing Critical Escalations

Critical issues that arise during client interactions or account management are escalated to the appropriate teams as per the defined escalation matrix. The Team Leader ensures that these issues are addressed promptly and efficiently, preventing any negative impact on client satisfaction or account performance.

Advising on Useful Features

The Team Leader advises clients on useful features from a pre-defined list. This guidance helps clients understand how to leverage these features to enhance their workflows and maximize the benefits of the products and services offered. Answering questions related to product usage, workflows, and processes ensures clients are equipped to use the solutions effectively.

Collaborating with Client CSMs to Drive Adoption

Collaboration with the Client CSM is a critical aspect of the role. Together, they work on driving adoption by identifying areas where clients can benefit from additional features or services. This partnership ensures that clients derive maximum value and continue to see the relevance of the solutions provided.

Ensuring Seamless Internal Processes

Internal processes play a vital role in achieving client success. The Team Leader coordinates with various teams within the organization to ensure these processes run smoothly. This includes everything from implementation to ongoing support, product performance, and billing operations.

Providing Support for Product Demos

Clients often require basic product demonstrations to better understand the functionalities and benefits of the solutions offered. The Team Leader fulfills these requests, providing clear and concise demonstrations that address the client’s specific needs and use cases.

Monitoring and Reporting Metrics

A data-driven approach is essential for the role. By tracking and analyzing client usage and adoption metrics, the Team Leader gains insights into client behavior and identifies areas for improvement. These metrics also provide a basis for reporting on revenue support, client success, and the overall sales cycle.

Resolving Operational Issues

Operational challenges related to product performance, billing, or other aspects of the client experience are resolved efficiently by the Team Leader. Following established guidelines, they address these challenges in a way that minimizes disruption and ensures client satisfaction.

Skills and Qualities Required

To excel in this role, the following skills and qualities are essential:

• Strong Communication Skills: The ability to communicate effectively with clients and internal teams is crucial for ensuring alignment and achieving goals.
• Problem-Solving Abilities: The Team Leader must be adept at identifying issues and finding effective solutions promptly.
• Collaboration Skills: Working closely with Technical Account Managers, Client CSMs, and other team members requires strong collaboration and teamwork.
• Analytical Skills: Tracking and analyzing metrics requires a data-driven approach and the ability to draw actionable insights from data.
• Customer-Centric Mindset: A focus on understanding and meeting client needs is essential for achieving high satisfaction rates and fostering long-term relationships.
• Organizational Skills: Managing multiple accounts, processes, and escalations demands excellent organizational and time management skills.

COGNIZANT CHAT PROCESS APPLY LINK

👇 HERE YOU CAN JOIN OUR SAI VIKRAM ACADEMY FAMILY👇

cognizant work from home jobs,work from home jobs,cognizant jobs for freshers,cognizant jobs,cognizant work from home,cognizant interview for freshers,cognizant off campus,cognizant vacancy for freshers,work from home,cognizant,cognizant job,cognizant work from home job,cognizant job for freshers,cognizant recruitment,online jobs,cognizant hiring,work from home job,latest work from home jobs,latest jobs,job for freshers,cognizant hiring process,latest jobs for freshers,cognizant latest jobs,cognizant off campus hiring

dizetech

DIZETECH Website Design Company in Tamilnadu, offering Web Design and Development, Mobile App Development, SEO, Marketing and does a gorgeous job of making all things digital.