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Springworks Support Internship in 2025

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Springworks Support Internship in 2025

Springworks Support Internship in 2025 Springworks, a leading HR technology firm, offers an excellent opportunity for fresh graduates and young professionals to kickstart their careers as Support Interns in a full-time capacity. With a mission to revolutionize the workplace through innovative HR tools, Springworks is renowned for its commitment to nurturing talent and providing a dynamic work environment.

The Support Intern role at Springworks is more than just a job—it’s a gateway to professional growth. Interns work closely with cross-functional teams to resolve customer queries, troubleshoot technical issues, and ensure a seamless user experience for clients. This role emphasizes developing communication, problem-solving, and technical skills, making it an ideal platform for individuals looking to thrive in the fast-paced tech industry.

What sets Springworks apart is its employee-centric culture. Interns are encouraged to voice their ideas, take ownership of their tasks, and actively contribute to the company’s projects. The collaborative work environment ensures that every team member feels valued and empowered. Additionally, Springworks provides hands-on training, mentorship, and career development resources to help interns transition into long-term roles within the company.

Candidates applying for this position should possess strong analytical skills, a customer-first attitude, and a willingness to learn. Familiarity with basic customer support tools and an understanding of SaaS platforms will be a plus. Joining Springworks as a Support Intern is a chance to work with cutting-edge HR technology and contribute to a growing company making a real impact in the industry. If you’re eager to grow, innovate, and build a fulfilling career, this role is your stepping stone to success.

Short Details About Springworks Support Internship in 2025

Organization Name:Springworks
Job Category:Work From Home Jobs 
Employment Type:Full time – Intern Basis
Name of Vacancies: Support Intern
Place of Posting: All Over India       
Starting Date: 17-11-2024 
Last Date: Not Announced 
Apply Mode:Online

Full Details About this Job:

Department Name = Springworks

Vacancy Name =Support Intern

Vacancy Type = Permanent Jobs

Job Location = All Over India

Qualification = Any Degree Eligible

Gender = Male & Female

Age Limit = 19 Years to 37 Years

Job Openings = Check Apply Link For Detailed Information.

As a Candidate Experience Intern, you will play an integral role in ensuring a smooth and positive journey for candidates throughout their interactions with our organization. Your responsibilities will include managing communications, verifying documentation, and handling interactions with professionalism and empathy. The position is a blend of customer support and candidate outreach, with a strong focus on resolving issues efficiently and enhancing the overall candidate experience.

Key Responsibilities:

  1. Advocate for Candidates: You will act as a candidate champion, addressing their inquiries and resolving any issues they face via email or chat. Your empathetic communication will be instrumental in building trust and fostering a positive experience.
  2. Document Review and Verification: Carefully review candidate-provided documents for completeness and accuracy. When additional information is required, you will communicate the requirements clearly, ensuring candidates understand the next steps.
  3. Guidance and Education: Educate candidates about the documentation process. Provide clear guidance and support to ensure that all requirements are met with minimal confusion or delay.
  4. Feedback Documentation: Keep meticulous records of candidate interactions and feedback to identify trends, recurring issues, and opportunities for improvement in the candidate experience.
  5. Cross-Functional Collaboration: Work closely with various teams to address candidate needs effectively. Your collaboration will contribute to refining processes and enhancing the overall experience for candidates.
  6. Support Documentation: Create and maintain support materials to address common questions and streamline responses to recurring inquiries.
  7. Task Support for Candidate Success Managers: Assist in updating candidate information and informing internal teams about escalated issues. Your role will involve managing level 1 escalations, which require a solid understanding of the documentation process and candidate support systems.
  8. Process Ownership: Take ownership of level 1 escalations, demonstrating a clear understanding of support processes and ensuring timely and accurate resolutions.

Your First Month:

Weeks 1 & 2:

  • Familiarize yourself with the organization’s communication style and the tools used for candidate interactions.
  • Begin by handling 10 candidate inquiries daily to understand the processes and nuances of candidate support.

Weeks 3 & 4:

  • Develop expertise in document verification, processing 30 documents per day. Gradually aim to handle up to 50 documents daily as you gain confidence and efficiency.

Week 5:

  • Operate independently, managing candidate emails and significantly contributing to clearing the team’s workload. This phase will test your ability to handle tasks autonomously while maintaining quality and professionalism.

Important Details:

  • Full-Time Commitment: This is a full-time internship requiring a 9-hour workday, including a 1-hour break. The minimum duration for the internship is 9 months.
  • Weekend Work: Depending on business requirements, you may need to work on weekends. In such cases, compensatory leave or overtime allowance will be provided.
  • Career Growth: This role offers the opportunity to work with a team that impacts the lives of lakhs of individuals annually, serving as a significant stepping stone in your professional journey.

Requirements:

To succeed in this role, you should possess:

  • Strong Communication Skills: Both written and verbal communication skills are essential to interact effectively with candidates.
  • Customer Support Knowledge: A basic understanding of customer support and candidate management processes.
  • Independence and Teamwork: The ability to work independently while contributing to a collaborative team environment.
  • Organizational Skills: Attention to detail and strong organizational capabilities to manage multiple tasks efficiently.

Desired Traits:

  • High Agency: Proactive in taking initiative, making decisions, and addressing challenges head-on.
  • Empathetic Communicator: Demonstrates professionalism and empathy in all interactions.
  • Detail-Oriented: Excels in identifying and resolving issues with a meticulous approach.
  • Tech Savvy: Comfortable with tools like Google Sheets and eager to learn new software to enhance productivity.
  • Collaborative Spirit: Enjoys working in a team and is open to learning and growing with others.

Benefits and Perks:

Joining this internship program offers several perks, including:

  1. Health Insurance: Coverage of ₹4 lakhs for yourself, your spouse, and children. Includes unlimited free teleconsultations with specialists, including mental health professionals, for you and your family members.
  2. Learning & Development Budget: Access to a budget of up to ₹21,000 to invest in skill development and training programs.
  3. Remote Work Perks: Receive a remote setup allowance of ₹10,000, which you can use as needed. This setup is yours to keep.
  4. Power Backup Support: An inverter worth ₹18,000 will be provided to cover power issues, ensuring uninterrupted work. This typically supports the entire household.
  5. Additional Monitor: A secondary monitor worth ₹6,000 will be provided, enabling you to multitask efficiently as a candidate case analyst. This is also yours to keep.
  6. Work From Anywhere: There are no location restrictions. Team members currently work from over 85 cities across the country, allowing you the flexibility to work from a beach, hill station, or urban setting of your choice.
  7. Recognition and Rewards: Earn EngageWith points for peer recognition, anniversaries, and birthdays. These points can be redeemed for various rewards, making work both enjoyable and rewarding.

Why This Role Matters:

This internship is a unique opportunity to gain valuable experience in candidate management, customer support, and cross-functional collaboration. By contributing to the smooth functioning of candidate processes, you will directly impact the organization’s ability to serve thousands of individuals annually. Furthermore, the role provides ample learning opportunities, practical experience, and a supportive environment to grow professionally.

Take the first step in building a meaningful career by becoming a Candidate Experience Intern. Your efforts will not only enhance the candidate experience but also set the foundation for your success in a dynamic and impactful field.

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Wipro Work From Home WILP Program in 2025

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Wipro Work From Home WILP Program in 2025

Wipro Work From Home WILP Program in 2025 Wipro’s Work Integrated Learning Program (WILP) is an innovative initiative that enables students to pursue higher education while building a successful career in the IT industry. Designed for ambitious graduates, WILP provides a unique opportunity to earn a Master’s degree in specialized fields such as Information Technology or Computer Science, while simultaneously gaining professional experience at Wipro, one of India’s leading IT services companies.

The program is tailored for B.Sc. and BCA graduates who want to combine academic learning with practical workplace exposure. Participants work on real-time projects under the guidance of industry experts, gaining hands-on experience that complements their theoretical knowledge. To ensure a balanced approach, WILP offers flexible working arrangements, allowing students to excel in both academic and professional pursuits.

Wipro collaborates with premier academic institutions, providing participants access to high-quality education through virtual classrooms, e-learning modules, and periodic contact classes. The program spans four years and includes structured training in advanced technologies, software development, and leadership skills. Graduates from WILP often emerge as well-rounded professionals equipped to thrive in the dynamic IT landscape.

Short Details About Wipro Work From Home WILP Program in 2025

Organization Name:Wipro
Job Category:Work From Home or Office Jobs 
Employment Type:Full time – Regular Basis
Name of Vacancies: Wipro’s Work Integrated Learning Program (WILP)
Place of Posting: All Over India       
Starting Date: Already Started 
Last Date: 31-01-2025 
Apply Mode:Online

Full Details About this Job:

Department Name = Wipro

Vacancy Name =WILP

Vacancy Type = Permanent Jobs

Job Location = All Over India

Qualification = Any Degree Eligible

Gender = Male & Female

Age Limit = 19 Years to 37 Years

Job Openings = Check Apply Link For Detailed Information.

Wipro Work Integrated Learning Program (WILP)

Job Function: Information Technology

Compensation: INR 15,488 per Month

Salary Breakdown:

  • First Year Stipend: INR 15,000 + 488 (ESI)
  • Second Year Stipend: INR 17,000 + 553 (ESI)
  • Third Year Stipend: INR 19,000 + 618 (ESI)
  • Fourth Year Salary: INR 23,000

Additional Benefits:

  • Joining Bonus: INR 75,000

Program Overview

Wipro’s Work Integrated Learning Program (WILP) offers an exceptional opportunity for BCA and B.Sc. graduates to advance their careers in Information Technology while simultaneously pursuing a Master of Technology (M.Tech) degree from a prestigious educational institution in India. This program is fully sponsored by Wipro and allows participants to combine professional work experience with higher education.

Eligibility Criteria

Academic Requirements:

  • 10th Standard: Pass
  • 12th Standard: Pass
  • Graduation: Minimum 60% or 6.0 CGPA, as per university guidelines

Year of Passing:

  • 2023 or 2024

Eligible Qualifications:

  • Bachelor of Computer Applications (BCA)
  • Bachelor of Science (B.Sc.) in the following streams:
    • Computer Science
    • Information Technology
    • Mathematics
    • Statistics
    • Electronics
    • Physics

Additional Academic Criteria:

  • Open school or distance education is permitted only for 10th and 12th standards.
  • Candidates with one backlog at the time of the online assessment are eligible but must clear it along with the sixth semester.
  • It is mandatory to have studied Core Mathematics during graduation. Business Mathematics and Applied Mathematics will not be accepted as Core Mathematics.
  • A maximum of three years of gap in education is allowed between 10th grade and the start of graduation.
  • No gaps are allowed during the graduation period, which must be completed within three years of commencement.

Citizenship Requirements:

  • Candidates must be Indian citizens, hold a PIO/OCI card, or provide Bhutan/Nepal citizenship certificates if applicable.

Age Limit:

  • Candidates must be 18 years or older at the time of registration.

Cool-Off Period:

  • Candidates must have completed a three-month cool-off period before participating in the selection process.

Selection Process

The selection process includes three stages:

Round 1: Online Assessment

  • Duration: 80 minutes
  • Sections:
    • Verbal Ability: 20 minutes, 20 questions
    • Analytical Ability: 20 minutes, 20 questions
    • Quantitative Ability: 20 minutes, 20 questions
    • Written Communication Test: 20 minutes

Round 2: Business Discussion

  • Shortlisted candidates from the online assessment will undergo a business discussion round to assess their problem-solving and professional communication skills.

Round 3: HR Discussion

  • Successful candidates from the business discussion round will proceed to the HR interview for final evaluation.

Service Agreement

Candidates must commit to a service agreement of 60 months. If an employee decides to leave the organization within this period, they are required to repay the joining bonus on a pro-rata basis.

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Sales Development Representative Work From Home Jobs

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Sales Development Representative Work From Home Jobs

Sales Development Representative Work From Home Jobs Skyflow, a leader in data privacy and security, empowers businesses to handle sensitive customer information securely. At the forefront of this mission are the Sales Development Representatives (SDRs), who play a pivotal role in driving growth and expanding Skyflow’s market reach.

The primary responsibility of a Skyflow SDR is to identify and engage prospective clients, showcasing the company’s innovative solutions for data privacy, compliance, and security. They are often the first point of contact, making them instrumental in creating a lasting impression. By leveraging their deep understanding of Skyflow’s offerings, SDRs tailor conversations to address the unique challenges faced by each prospect, effectively conveying the value of Skyflow’s data vault technology.

Collaboration is at the heart of the SDR role. Working closely with marketing and sales teams, they qualify leads, schedule meetings, and contribute to the overall sales pipeline. Their proactive approach ensures that businesses of all sizes recognize Skyflow as the go-to partner for privacy-first customer data solutions.

With excellent communication skills, technical acumen, and a passion for problem-solving, Skyflow SDRs are vital in driving the company’s success. They not only generate leads but also build trust, laying the foundation for long-term client relationships in a competitive market.

Short Details About Sales Development Representative Work From Home Jobs

Organization Name:Skyflow
Job Category:Work From Home Jobs 
Employment Type:Full time – Regular Basis
Name of Vacancies: Sales Development Representative
Place of Posting: All Over India       
Starting Date: 12-01-2024 
Last Date: 22-02-2025 
Apply Mode:Online

Full Details About this Job:

Department Name = Skyflow

Vacancy Name =Sales Development Representative 

Vacancy Type = Permanent Jobs

Job Location = All Over India

Qualification = Any Degree Eligible

Gender = Male & Female

Age Limit = 19 Years to 37 Years

Job Openings = Check Apply Link For Detailed Information.

The ideal candidate is a motivated multitasker with exceptional communication and customer relationship skills, a strong work ethic, and a passion for sales. As a Sales Development Representative (SDR), your role involves outbound prospecting, managing inbound leads, identifying sales opportunities, and owning the initial stages of the sales process. This position offers a significant learning opportunity, working closely with sales, marketing, and senior executives for larger deals. Experience in managing enterprise customer relationships and pitching technical products to technical buyers is essential.

You’ll join a dynamic team dedicated to delivering high-quality enterprise solutions to customers across healthcare, financial services, and technology sectors. We value individuals eager to grow in their careers and collaborate with some of the world’s largest enterprises.

Responsibilities:

  • Support Skyflow’s sales and leadership team in identifying and pursuing new business opportunities.
  • Build a robust pipeline by targeting multiple business units within enterprise-level prospects.
  • Gain a comprehensive understanding of Skyflow’s products and services.
  • Focus on high-potential verticals to drive revenue growth.
  • Collaborate with Marketing to craft effective email messaging for top-of-funnel outreach.
  • Represent Skyflow at trade shows.

Desired Qualifications:

  • Proven experience in business development.
  • Strong verbal and written communication skills.
  • Ability to articulate Skyflow’s value proposition effectively.
  • Familiarity with Salesforce or similar CRM tools.
  • Experience in customer interaction and explaining technical solutions.
  • Willingness to take initiative and execute tasks independently.
  • Interest in healthcare, financial services, and technology sectors.
  • Comfortable making cold calls to potential customers.
  • Experience with Outreach is a plus.

Benefits:

  • Home office allowance.
  • Comprehensive health, vision, and dental coverage.
  • Generous PTO and flexible work hours.
  • Equity options.
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Textile Committee Recruitment 2025

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Textile Committee Recruitment 2025

Textile Committee Recruitment 2025 The Ministry of Textiles has announced the Textiles Committee Recruitment 2025, inviting applications for 49 posts, including Statistical Officer, Junior Translator, and various others. Eligible and interested candidates must submit their applications on or before 31st January 2025.

This recruitment drive provides an excellent opportunity for individuals seeking government jobs in India under the Ministry of Textiles. Detailed information about the available vacancies, eligibility criteria, educational qualifications, application process, and important dates is provided below.

Applicants are advised to thoroughly review the official notification for complete details on the recruitment process, including course requirements, syllabus, and admission procedures. Don’t miss this chance to secure a prestigious government position!

Short Details About Textile Committee Recruitment 2025

Organization Name:Textile Committee
Job Category:Central Government Jobs 
Employment Type:Full time – Regular Basis
Name of Vacancies: 1. Deputy Director (Laboratory) – 02
2. Assistant Director (Laboratory) – 04
3. Assistant Director (EP & QA) – 05
4. Statistical Officer – 01
5. Quality Assurance Officer (EP & QA) – 15
6. Quality Assurance Officer (Lab) – 04
7. Field Officer – 03
8. Librarian – 01
9. Accountant – 02
10. Junior Quality Assurance Officer – 07
11. Junior Investigator – 02
12. Junior Translator – 01
13. Senior Statistical Assistant – 01
14. Junior Assistant – 10.
Place of Posting: All Over India       
Starting Date: Already Started 
Last Date: 31-01-2025 
Apply Mode:Online

Full Details About this Job:

Department Name = Textile Committee

Vacancy Name =Various Vacancies 

Vacancy Type = Permanent Jobs

Job Location = All Over India

Qualification = Any Degree Eligible

Gender = Male & Female

Age Limit = 19 Years to 37 Years

Job Openings = Check Apply Link For Detailed Information.

Salary/Pay and Grade Pay

For the advertised positions, the salary structure is as follows:

  1. Deputy Director Posts: The monthly salary ranges from ₹67,700 to ₹2,08,700.
  2. Assistant Director and Statistical Officer Posts: The monthly salary ranges from ₹56,100 to ₹1,77,500.
  3. Quality Assurance Officer, Field Officer, Librarian, Accountant, and Junior Translator Posts: The monthly salary ranges from ₹35,400 to ₹1,12,400.
  4. Junior Quality Assurance Officer, Junior Investigator, and Senior Statistical Assistant Posts: The monthly salary ranges from ₹29,200 to ₹92,300.
  5. Junior Statistical Assistant Post: The monthly salary ranges from ₹25,500 to ₹81,100.

For further details about salary and grade pay, candidates are advised to refer to the detailed advertisement.

Age Limit

The required age for candidates varies between 20 and 35 years, depending on the specific post. Detailed information about age limits for each post is available in the advertisement.

Educational Qualifications

The educational qualifications required for various posts are as follows:

  • Deputy Director (Laboratory): Postgraduate degree in Physics or Chemistry with a minimum of five years of research experience in a related branch.
  • Assistant Director (Laboratory): Postgraduate degree in Physics or Chemistry.
  • Assistant Director (EP & QA): Graduate degree in Textile Manufacture or Technology, with at least five years of experience in the textile manufacturing industry.
  • Statistical Officer: Postgraduate degree in Mathematics or Statistics, with a minimum of five years of statistical work experience.
  • Quality Assurance Officer: Postgraduate degree in Science or Technology.
  • Field Officer: Bachelor’s degree in Commerce (B.Com) or Business Administration (BBA).
  • Librarian: Graduate degree in Science.
  • Accountant: Master’s degree in Commerce (M.Com).
  • Junior Quality Assurance Officer: Graduate degree in Science or Technology.
  • Junior Investigator: Postgraduate degree in Mathematics, Statistics, Economics, or Commerce.
  • Junior Translator: Graduate degree in English or Hindi, with Hindi or English as a subject, along with at least two years of translation experience between Hindi and English.
  • Senior Statistical Assistant: Graduate degree in Mathematics or Statistics, with a minimum of two years of data processing experience.
  • Junior Statistical Assistant: Bachelor’s degree in Commerce (B.Com) or Science (B.Sc).

Selection Method

Candidates applying for positions in the Textiles Committee will be evaluated based on the following stages:

  1. Computer-Based Test (CBT): Candidates must prepare for an objective-type test covering topics relevant to the respective posts.
  2. Personal Interview: Shortlisted candidates will attend an interview to assess their skills and suitability for the role.

Work Experience

Work experience is not mandatory for some posts, making this recruitment open to fresh graduates and candidates without prior professional experience.

Application Process

All eligible and interested candidates must apply online through the official website or the provided link. Applications submitted by any other means will not be accepted. Candidates should ensure that their applications are complete and accurate.

Last Date for Submitting Application Form

The deadline for submitting the application form is 31st January 2025. Applications received after this date will not be considered.

Application Fee

The application fee details are as follows:

  • General/OBC/EWS Categories: Rs 1,500 or Rs 1,000, depending on the post.
  • SC/ST and PWD Categories: No application fee required.
  • Regular Employees of the Textiles Committee: Required to pay the application fee if applying for higher positions.

Candidates can pay the fee online through multiple payment methods, including credit card, debit card, UPI, or net banking. Additional details about the fee structure can be found in the detailed advertisement.

Important Notes

Candidates are encouraged to thoroughly review the official advertisement for additional information about eligibility criteria, age relaxations, detailed job descriptions, and other relevant instructions. It is imperative to ensure compliance with all application guidelines to avoid disqualification.

By following the outlined steps and meeting the eligibility requirements, candidates can successfully apply for these positions and take a step forward in their professional careers.

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Zoho Technical Support Work From Home Jobs 2025

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Zoho Technical Support Work From Home Jobs 2025

Zoho Technical Support Work From Home Jobs 2025 Zoho, a leading provider of business software solutions, offers a range of technical support job opportunities for individuals passionate about technology and customer service. These roles are integral to ensuring customer satisfaction by addressing software-related issues and providing effective solutions.

Technical support professionals at Zoho interact directly with clients to resolve technical problems, answer queries, and provide guidance on using Zoho’s extensive suite of applications. The job requires a strong understanding of Zoho products, such as CRM, Books, and Creator, along with excellent problem-solving skills.

Key responsibilities include troubleshooting issues, escalating complex problems to higher-level support teams, and collaborating with internal teams to improve product performance. These roles demand proficiency in programming languages like JavaScript or Python, strong communication skills, and a customer-first attitude.

Zoho values individuals with a knack for learning and adapting to new technologies. Candidates with a background in computer science, IT, or related fields often have an edge, though the company also invests in comprehensive training for its support team. Zoho technical support jobs are not just about resolving customer queries—they are stepping stones to building expertise in cutting-edge business software, opening pathways for professional growth and innovation in the tech industry.

Short Details About Zoho Technical Support Work From Home Jobs 2025

Organization Name:ZOHO
Job Category:Work From Home or Office Jobs 
Employment Type:Full time – Regular Basis
Name of Vacancies: Technical Support Engineers & More
Place of Posting: All Over India       
Starting Date: 13-11-2024 
Last Date: 28-03-2025 
Apply Mode:Online

Full Details About this Job:

Department Name = ZOHO

Vacancy Name =Technical Support Engineers & More 

Vacancy Type = Permanent Jobs

Job Location = All Over India

Qualification = Any Degree Eligible

Gender = Male & Female

Age Limit = 19 Years to 37 Years

Job Openings = Check Apply Link For Detailed Information.

Are you passionate about providing exceptional technical support and troubleshooting solutions? Do you have the skills and experience to assist users across diverse platforms while maintaining high standards of customer satisfaction? If so, we’re excited to invite you to become part of our dynamic team. We are currently hiring Technical Support Engineers to join our growing organization.

This role offers an opportunity to work in a collaborative environment where you’ll deliver impactful solutions to customers while advancing your professional journey. Here are the key details about the position:

About the Role

As a Technical Support Engineer, your role will be pivotal in addressing technical challenges faced by customers and ensuring their issues are resolved in a timely and efficient manner. This position requires excellent communication skills, a proactive approach, and a willingness to learn and adapt to new technologies.

Your primary responsibilities will include offering voice-based, email, and chat-based technical support to customers, conducting product demonstrations, and delivering insightful training sessions. You will also play a critical role in understanding customer requirements, analyzing user needs, and recommending solutions tailored to those needs.

Detailed Job Responsibilities

  1. Providing Technical Support:
    • Offer voice, email, and chat-based technical assistance to resolve customer queries and concerns effectively.
    • Ensure high-quality interactions that lead to customer satisfaction and build long-term relationships.
  2. Product Demos and Customer Training:
    • Conduct detailed online demonstrations of products and services to customers, showcasing the features and functionality.
    • Organize training sessions to help customers use the products efficiently, enhancing their overall experience.
  3. Requirement Gathering and Analysis:
    • Interact with customers to understand their specific needs and expectations.
    • Analyze collected data to identify potential areas of improvement in product delivery or support services.
  4. Timely Solution Delivery:
    • Analyze and understand customer issues thoroughly to provide timely and effective resolutions.
    • Collaborate with internal teams as needed to escalate and resolve complex issues.

Key Qualifications and Skills

To succeed in this role, you need to meet certain prerequisites and possess the following skills and competencies:

  1. Communication Skills:
    • Strong command of written and spoken English is essential.
    • Ability to articulate technical concepts clearly and concisely to a non-technical audience.
  2. Technical Support Experience:
    • Proficiency in delivering phone-based technical support services, preferably to customers in the USA or UK.
    • A minimum of six months of experience in a similar role, with exposure to global customer interactions.
  3. Tech-Savviness:
    • A keen interest in learning and adapting to new technologies, tools, and platforms.
    • Ability to quickly grasp technical concepts and translate them into user-friendly solutions.

Additional Information

  • Relocation and Night Shifts:
    • Candidates must be willing to relocate to Chennai and work night shifts, as this role supports international customers across different time zones.
  • Eligibility Criteria:
    • This opportunity is open to professionals with relevant experience.
    • Please note that 2025 graduates are not eligible to apply for this position.
  • Application Deadline:
    • The last date for registration is 17th January 2025. Ensure you submit your application before this date to be considered for the role.
  • Selection Process:
    • Only shortlisted candidates will be notified regarding the next stages of the recruitment process. If selected, you will be contacted with further instructions and details about subsequent rounds.

Why Join Us?

  1. Career Growth:
    • This role provides a fantastic platform to develop your technical and customer service skills, with ample opportunities for career advancement.
  2. Dynamic Work Environment:
    • Work in a vibrant team culture that values innovation, collaboration, and excellence.
  3. Skill Development:
    • Gain hands-on experience in troubleshooting technical issues, conducting professional training, and engaging with global customers.
  4. Global Exposure:
    • Interact with customers from the USA and UK, enhancing your understanding of diverse cultures and business practices.

What We Expect from You

We are seeking individuals who are passionate about providing exceptional service and solving challenges. You should be someone who thrives in a fast-paced environment and is committed to delivering excellence. Your ability to communicate effectively, coupled with a strong problem-solving mindset, will make you an invaluable part of our team.

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SBI Card KYC Support Jobs in 2025

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SBI Card KYC Support Jobs in 2025

SBI Card KYC Support Jobs in 2025 State Bank of India (SBI) is one of India’s most trusted financial institutions, offering a wide range of career opportunities. Among these, positions like Associate – Video Know Your Customer (VKYC) and Support Jobs are gaining popularity due to their significance in improving customer service and operational efficiency.

An SBI Associate handling VKYC plays a crucial role in verifying customer identities remotely via video calls. This ensures a seamless onboarding experience while complying with regulatory norms. Key responsibilities include reviewing customer documents, interacting professionally to confirm details, and maintaining high standards of security and confidentiality. Proficiency in communication, familiarity with technology, and a customer-centric approach are essential skills for this role.

Support jobs at SBI encompass administrative, operational, and backend tasks that ensure the smooth functioning of banking operations. These roles involve tasks like managing records, processing transactions, and assisting in branch activities. Attention to detail, multitasking abilities, and teamwork are critical for excelling in support roles.

SBI offers competitive salaries, career growth opportunities, and job stability, making these positions attractive. Aspiring candidates with relevant qualifications and a passion for contributing to India’s banking sector can look forward to rewarding careers with SBI.

Short Details About SBI Card KYC Support Jobs in 2025

Organization Name:SBI Card
Job Category:Work From Home or Office Jobs 
Employment Type:Full time – Regular Basis
Name of Vacancies: Associate – VKYC, Support
Place of Posting: All Over India       
Starting Date: 19-11-2024 
Last Date: 30-01-2025 
Apply Mode:Online

Full Details About this Job:

Department Name = SBI Card

Vacancy Name =Associate – VKYC, Support 

Vacancy Type = Permanent Jobs

Job Location = All Over India

Qualification = Any Degree Eligible

Gender = Male & Female

Age Limit = 19 Years to 37 Years

Job Openings = Check Apply Link For Detailed Information.

Position: Associate – Video KYC (VKYC), Support
Location: Chennai, India
Category: Trending Roles

Job Description

As an Associate – VKYC (Video KYC) in the support function, you will play a crucial role in ensuring seamless and compliant execution of the Video KYC process. This position demands a customer-centric approach combined with stringent adherence to established guidelines, precision, and timely handling of assigned tasks. Below is a detailed breakdown of the responsibilities and expectations for this role.

1. Review, Execute, and Decision Cases for Video KYC Processes

The primary responsibility involves reviewing, processing, and decision-making on the cases assigned for Video KYC (VKYC). This requires close collaboration with sales team SPOCs (Single Point of Contact) and direct engagement with customers. You will conduct Video KYC verifications for both potential and existing customers, adhering strictly to the defined processes and policies. Ensuring that each case is handled with diligence and accuracy is essential for maintaining high standards and compliance.

2. Compliance with Regulations and KYC Documentation

Adhering to the regulatory framework and organizational policies governing the VKYC process is of paramount importance. You must ensure 100% compliance with all guidelines related to Video KYC and the verification of KYC documents. This includes validating the authenticity and accuracy of Officially Valid Documents (OVDs) submitted by customers during the process. It is your responsibility to keep abreast of any changes in regulations and ensure their seamless implementation in daily operations.

3. Accurate Case Updates in Decisioning Systems

Maintaining an accurate record of all processed cases is crucial. As part of your responsibilities, you will update the decisioning files and systems with the final decisions for each VKYC case. This ensures transparency, enables seamless tracking, and serves as a reference point for internal audits or reviews. Accuracy in these updates is critical to prevent any discrepancies or errors that might impact the customer experience or compliance metrics.

4. Achieve Productivity, Accuracy, and Turnaround Time (TAT) Targets

Meeting the productivity benchmarks and accuracy targets is a key performance indicator for this role. Additionally, you must ensure adherence to the Turnaround Time (TAT) set for processing VKYC cases. While focusing on individual productivity, you will also contribute to achieving team-level targets. Balancing speed and accuracy in decision-making is essential to maintain operational efficiency and customer satisfaction.

5. Prioritize and Resolve Urgent Emails and Referrals

Promptly addressing urgent communications from both customers and internal stakeholders is another critical responsibility. This includes handling time-sensitive emails and managing referrals related to VKYC processes. Effective prioritization and swift resolution of such communications ensure smooth operations and enhance stakeholder satisfaction.

6. Identify and Address Process Gaps Proactively

A significant aspect of this role involves reviewing current processes, identifying gaps, and proactively suggesting improvements. This could include refining communication templates, addressing recurring customer concerns, or analyzing root causes of issues (RCA). Providing constructive feedback and actionable recommendations contributes to streamlining the VKYC process and improving overall efficiency.

7. Manage Policy, System, and Process Updates

As policies, systems, and processes evolve, you will be responsible for implementing and tracking changes specific to the VKYC process. This involves understanding new guidelines, integrating them into daily operations, and ensuring all team members are aligned with the updates. Being adaptable and meticulous in managing these changes is essential for maintaining compliance and operational integrity.

8. Ensure Minimal Complaints and High Customer Satisfaction

Delivering accurate and timely execution of responsibilities is crucial for minimizing complaints from both internal and external customers. A near-zero complaint rate is a key performance indicator for this role, reflecting your ability to provide exceptional service and maintain a high standard of quality in all interactions.

9. Handle Exceptional Requests and Escalations

The role may occasionally require you to address exceptional requests, escalations, and queries. These scenarios demand a high level of responsiveness, problem-solving skills, and a customer-first approach. Ensuring satisfactory resolution of such situations strengthens customer trust and reinforces the organization’s commitment to excellence.

Key Attributes for Success

To excel in this role, certain qualities and skills are highly desirable:

  • Attention to Detail: Ensuring accuracy in document verification, case decisioning, and system updates.
  • Customer-Centric Approach: Maintaining a focus on delivering superior service to both internal and external customers.
  • Strong Communication Skills: Effectively liaising with sales team SPOCs, addressing customer concerns, and providing feedback on process gaps.
  • Time Management: Prioritizing urgent tasks and achieving TAT targets without compromising quality.
  • Adaptability: Quickly adapting to changes in policies, systems, or processes while ensuring seamless integration.
  • Problem-Solving Ability: Identifying root causes of recurring issues and proposing practical solutions to address them.
  • Team Collaboration: Contributing to team targets and supporting colleagues in achieving shared goals.

Opportunities and Challenges

This role offers a dynamic work environment with opportunities to engage directly with customers, enhance operational processes, and contribute to regulatory compliance. However, it also comes with challenges such as managing high volumes of cases, adhering to stringent timelines, and addressing unexpected escalations. Success in this role requires resilience, adaptability, and a proactive mindset.

Conclusion

The Associate – VKYC, Support position is a critical role that combines operational excellence with a customer-first approach. By ensuring compliance, maintaining accuracy, and delivering exceptional service, you will contribute to the organization’s reputation and success in the financial services industry. This role not only offers opportunities for professional growth but also allows you to make a meaningful impact on the customer experience and organizational efficiency.

SBI CARD VKYC SUPPORT JOB APPLY LINK

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American Express Customer Care Work From Home Jobs 2025

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American Express Customer Care Work From Home Jobs 2025

American Express Customer Care Work From Home Jobs 2025 American Express Customer Care Professional (Voice) roles are at the forefront of delivering exceptional customer service. These positions focus on providing personalized solutions to customers, addressing their inquiries, and enhancing their overall experience with American Express products and services.

As a Customer Care Professional, you’ll handle inbound calls, offering support related to account management, billing inquiries, and card benefits. A key aspect of this role is building strong relationships with customers, ensuring their needs are met promptly and efficiently. Professionals are trained to resolve issues, provide expert guidance, and deliver world-class service aligned with American Express’s commitment to excellence.

Ideal candidates possess excellent communication skills, empathy, and the ability to thrive in a fast-paced environment. Proficiency in problem-solving and multitasking is essential, as the role requires managing diverse customer needs. A focus on customer satisfaction, combined with the use of innovative tools and resources, makes this a dynamic and rewarding career opportunity.

American Express offers competitive compensation, benefits, and opportunities for career growth. Joining as a Customer Care Professional is not just a job—it’s a chance to be part of a globally recognized brand dedicated to customer service excellence.

Short Details About American Express Customer Care Work From Home Jobs 2025

Organization Name:American Express
Job Category:Work From Home Jobs 
Employment Type:Full time – Regular Basis
Name of Vacancies: Customer Care Professional (Voice)
Place of Posting: All Over India       
Starting Date: 11-01-2024 
Last Date: 20-02-2025 
Apply Mode:Online

Full Details About this Job:

Department Name = American Express

Vacancy Name =Customer Care Professional (Voice) 

Vacancy Type = Permanent Jobs

Job Location = All Over India

Qualification = Any Degree Eligible

Gender = Male & Female

Age Limit = 19 Years to 37 Years

Job Openings = Check Apply Link For Detailed Information.

Making an impact in a role is about leveraging your skills, qualifications, and dedication to contribute meaningfully to organizational goals while providing superior service. In this context, the focus is on delivering an exceptional customer experience, addressing customer needs, and contributing to a positive work environment. Here’s a detailed exploration of how this can be achieved in the given role:

Providing a Superior Customer Experience

The cornerstone of this role involves delivering a superior customer experience to Corporate and Small Business Card Members. These members rely on American Express for exclusive benefits and services. To meet their expectations:

  • Engage Effectively: Effective communication on the phone is crucial. Using clear, empathetic, and professional language ensures customers feel valued and understood.
  • Resolve Customer Queries: Addressing customer concerns comprehensively and promptly is essential. Following established procedures helps maintain consistency, but adaptability is also necessary to address unique situations.
  • Provide Alternatives: Offering alternative solutions demonstrates a commitment to meeting customer needs. Employing superior service and call-handling skills can lead to First Call Resolution (FCR), which enhances customer satisfaction and loyalty.
  • Continuous Improvement: Feedback from customers is invaluable. Highlighting recurring issues and recommending changes in workflows or procedures can help refine service delivery, ensuring it aligns with customer demands.

Adhering to Quality Standards

Maintaining high-quality service is non-negotiable in this role. Adherence to quality and compliance guidelines ensures both customer satisfaction and organizational integrity. Here’s how this can be achieved:

  • Quick Decision-Making: Being able to make quick, informed decisions helps resolve customer inquiries efficiently.
  • Compliance Adherence: Following established guidelines ensures that services are delivered within the regulatory framework, minimizing risks.
  • Ensuring Consistency: Consistently delivering quality service builds trust with customers, reinforcing the organization’s reputation.

Working in a Dynamic Environment

This role requires adaptability to a 24/7 rotational shift schedule, including night shifts, and operating in a hybrid work environment. To excel in such a dynamic setting:

  • Time Management: Effective time management ensures tasks are completed efficiently, even under varying work hours.
  • Adaptability: Flexibility in adjusting to different shifts and work settings is vital for maintaining productivity and morale.
  • Resilience: Remaining positive and composed in challenging situations reflects personal excellence and enhances overall team performance.

Minimum Qualifications and Skills

Certain qualifications and skills are fundamental to succeeding in this role:

  • Educational Background: A minimum qualification of 10+2 in any stream provides a foundational understanding for the role.
  • Experience: At least one year of meaningful experience in customer service voice roles equips individuals with practical insights into handling customer interactions effectively.
  • Communication Skills: Excellent verbal communication skills are essential for engaging with customers and resolving their concerns.
  • Customer Focus: A strong ability to resolve customer issues and address service challenges ensures customer satisfaction.
  • Interpersonal Skills: Strong interpersonal, communication, and listening skills facilitate effective collaboration with colleagues and understanding of customer needs.
  • Problem-Solving Abilities: Analytical thinking and attention to detail enable efficient resolution of complex issues.
  • Technical Proficiency: A workable knowledge of MS Office applications such as Word, PowerPoint, and Excel supports administrative tasks and reporting.
  • Dependability: Demonstrated dependability and self-motivation drive consistent performance.
  • Change Management: The ability to adapt to changes in procedures or workflows ensures seamless service delivery.

Preferred Qualifications

While the minimum qualifications provide a solid foundation, preferred qualifications enhance an individual’s potential to excel in the role:

  • Higher Education: A graduate degree in any stream adds to the candidate’s credibility and depth of knowledge.

Benefits and Support

American Express is committed to supporting its colleagues’ holistic well-being. This commitment reflects in the extensive benefits and programs offered, which cater to physical, financial, and mental health needs. These include:

  • Competitive Compensation: Base salaries and bonus incentives reward performance and dedication.
  • Financial Well-Being: Support for financial planning and retirement ensures long-term stability for employees.
  • Comprehensive Insurance: Medical, dental, vision, life insurance, and disability benefits safeguard employees’ health and financial security.
  • Flexible Work Arrangements: Hybrid, onsite, or virtual work models cater to diverse needs and promote work-life balance.
  • Parental Leave: Generous policies for parental leave enable employees to prioritize family during important life stages.
  • Wellness Centers: Free access to wellness centers staffed with nurses and doctors supports physical health.
  • Mental Health Support: Programs like Healthy Minds provide confidential counseling to promote mental well-being.
  • Career Development: Opportunities for career development and training help employees grow professionally.

Making a Difference

To truly make an impact in this role, the focus should be on:

  1. Exceeding Customer Expectations: Consistently delivering high-quality service and going above and beyond to address customer needs ensures satisfaction and loyalty.
  2. Continuous Learning: Embracing opportunities for training and professional development strengthens individual capabilities and aligns with organizational goals.
  3. Collaborative Efforts: Working effectively within a team fosters a positive work environment and enhances collective performance.
  4. Proactive Problem-Solving: Anticipating potential issues and addressing them proactively demonstrates commitment to excellence.
  5. Feedback Utilization: Leveraging customer feedback to drive improvements in workflows and service delivery highlights responsiveness to customer needs.

Making an impact in this role requires a combination of technical skills, interpersonal abilities, and a customer-centric approach. By focusing on providing exceptional service, adhering to quality standards, and leveraging the benefits and support provided by American Express, individuals can contribute significantly to organizational success while achieving personal growth and satisfaction. This commitment to excellence ensures that both customers and colleagues experience the value that American Express represents.

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Indian Army SSC Recruitment 2025

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Indian Army SSC Recruitment 2025

Indian Army SSC Recruitment 2025 The Indian Army has announced a recruitment drive for 381 vacancies in the 65th Short Service Commission (Tech) Men (October 2025) and the 36th Short Service Commission (Tech) Women Course (October 2025), including openings for widows of defense personnel in tech and non-tech categories (Non-UPSC). Interested candidates can apply online through the official website, joinindianarmy.nic.in, from January 7, 2025, at 3:00 PM to February 5, 2025, at 3:00 PM.

Applicants must read the official Indian Army SSC (Technical) 2025 notification thoroughly and ensure they meet the eligibility criteria before submitting their applications. It is essential to have an active email address and mobile number for updates throughout the recruitment process until the final results are announced.

Short Details About Indian Army SSC Recruitment 2025

Organization Name:Indian Army
Job Category:Central Government Jobs 
Employment Type:Full time – Regular Basis
Name of Vacancies: 381 65th Short Service Commission (Tech) Men (Oct 2025) and 36th Short Service Commission (Tech) Women Course (Oct 2025) Including Widows Of Defence Personnel For Tech and Non Tech (Non-UPSC) Vacancies
Place of Posting: All Over India       
Starting Date: 07-01-2024 
Last Date: 05-02-2025 
Apply Mode:Online

Full Details About this Job:

Department Name = Indian Army

Vacancy Name =Various Vacancies 

Vacancy Type = Permanent Jobs

Job Location = All Over India

Qualification = Any Degree Eligible

Gender = Male & Female

Age Limit = 19 Years to 37 Years

Job Openings = Check Apply Link For Detailed Information.

The Indian Army invites eligible candidates to apply for the SSC (Short Service Commission) Technical positions for both men and women, with a specific focus on engineering graduates and widows of Defence personnel. The following details outline the eligibility criteria, age limits, pay scale, selection process, and application procedure for these roles.

Educational Qualification

For SSC (Tech)-65 Men & SSC (Tech)-36 Women:

Candidates eligible for these positions must either be in the final year of their engineering degree program or have completed the required engineering degree course. Applicants in their final year must provide proof of passing their Engineering Degree Examination by October 1, 2025. Additionally, they need to submit marksheets for all semesters and academic years. Those who have completed their engineering degree are required to present their Engineering Graduation Certificate within twelve weeks of the commencement of training at the Pre-Commissioning Training Academy.

For Widows of Defence Personnel:

  1. SSCW (Non-Technical) (Non-UPSC): A graduation degree in any stream is required.
  2. SSCW (Technical): A B.E. or B.Tech degree in any engineering discipline is mandatory.

Age Limit

For SSC (Tech)-65 Men & SSC (Tech)-36 Women:

The age range for these candidates is set between 20 and 27 years as of October 1, 2025. This means applicants must have been born between October 2, 1998, and October 1, 2005, inclusive of both dates.

For Widows of Defence Personnel (SSCW (Non-Technical) (Non-UPSC) & SSCW (Technical)):

The maximum age limit for these applicants is 35 years as of October 1, 2025.

Pay Scale

The pay scale for these positions is determined at Level-10, which ranges from Rs. 56,100 to Rs. 1,77,500. This competitive salary is accompanied by additional allowances and benefits as per the rules of the Indian Army.

Selection Process

The selection process for Indian Army SSC (Technical) roles involves two main stages:

  1. Shortlisting of Applications: The Indian Army will review the applications submitted online and shortlist candidates based on their academic performance and other qualifications.
  2. SSB Interview: Shortlisted candidates will be invited for the Services Selection Board (SSB) interview. This multi-day process includes various psychological tests, group tasks, and personal interviews designed to evaluate the candidate’s mental and physical aptitude, leadership qualities, and compatibility with the role.

Application Procedure

Interested and eligible candidates must complete the application process online through the official Indian Army website: https://www.joinindianarmy.nic.in. The application process includes the following steps:

  1. Online Registration:
    • Visit the Indian Army’s official recruitment portal.
    • Register with a valid email ID and mobile number.
    • Fill out the application form with accurate details, including personal information, educational qualifications, and contact details.
  2. Submission of Documents:
    • Upload scanned copies of required documents, such as academic certificates, proof of identity, and photographs.
    • Ensure all uploaded files adhere to the prescribed format and size requirements.
  3. Final Submission:
    • Review the completed application form thoroughly to avoid errors.
    • Submit the application before the deadline.

Key Dates

  1. Opening Date for Online Application: January 7, 2025, at 3:00 PM
  2. Closing Date for Online Application: February 5, 2025, at 3:00 PM

Important Points to Remember

  • Applicants must adhere strictly to the age and educational qualifications outlined for their respective categories.
  • Final-year engineering students must ensure that they can provide the required proof of passing their examinations by October 1, 2025.
  • It is essential to submit all necessary documents within the specified timeline to avoid disqualification.
  • Shortlisted candidates will be notified about the schedule and venue of the SSB interview via their registered email ID or through the official website.

By meeting the eligibility criteria and following the application process, aspiring candidates can take the first step toward joining the Indian Army through its SSC (Technical) program, contributing to the nation with their skills and dedication.

Official Notification & Application Indian Army SSC Recruitment 2025

Indian Army SSC Recruitment 2025 Official Website LinkCLICK HERE
Indian Army SSC Recruitment 2025 Official Notification PDF LinkCLICK HERE
Indian Army SSC Recruitment 2025 Official Apply LinkCLICK HERE

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Ebay Chat Support Work From Home Jobs 2025

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Ebay Chat Support Work From Home Jobs 2025

Ebay Chat Support Work From Home Jobs 2025 eBay, one of the world’s leading e-commerce platforms, offers dynamic customer service job opportunities that combine problem-solving, communication, and technology. These roles are vital in maintaining eBay’s reputation for a seamless buyer and seller experience.

Roles and Responsibilities
Customer service representatives at eBay act as the frontline of support, helping users navigate the platform, resolve disputes, and address account-related issues. Responsibilities often include assisting with order tracking, payment concerns, and technical troubleshooting. Employees are trained to handle inquiries via various channels, including email, chat, and phone, ensuring a personalized and efficient service.

Key Skills and Qualifications
Successful candidates typically possess excellent communication and interpersonal skills, a problem-solving mindset, and adaptability to handle a fast-paced environment. Familiarity with eBay’s platform and basic technical knowledge is advantageous. Many roles require a high school diploma or equivalent, while some positions prefer previous customer service experience.

Work Environment
eBay offers both in-office and remote work opportunities for its customer service staff, depending on the role and location. Flexible hours and comprehensive training programs make these positions appealing to individuals seeking work-life balance or those looking to build a career in customer support.

Why Choose eBay?
Working in eBay’s customer service department provides employees with competitive salaries, benefits, and opportunities for career advancement. eBay fosters an inclusive and collaborative workplace culture, empowering team members to grow and contribute meaningfully.

For individuals passionate about helping others and thriving in a technology-driven environment, eBay’s customer service jobs offer a fulfilling and engaging career path.

Short Details About Ebay Chat Support Work From Home Jobs 2025

Organization Name:Ebay
Job Category:Work From Home Jobs 
Employment Type:Full time – Regular Basis
Name of Vacancies: GCX Cst. Support Coach 1 (Chat Support )
Place of Posting: All Over India       
Starting Date: 09-01-2024 
Last Date: 17-02-2025 
Apply Mode:Online

Full Details About this Job:

Department Name = Ebay

Vacancy Name =GCX Cst. Support Coach 1 (Chat Support ) 

Vacancy Type = Permanent Jobs

Job Location = All Over India

Qualification = Any Degree Eligible

Gender = Male & Female

Age Limit = 19 Years to 37 Years

Job Openings = Check Apply Link For Detailed Information.

Coaches at eBay play a pivotal role in empowering team leaders and teammates to maximize their potential, ultimately enhancing the customer experience. By focusing on effective coaching techniques, data-driven insights, and proactive communication, coaches help ensure that customers receive solutions in the quickest, simplest, and easiest manner possible. Through collaboration with team leaders, coaches review customer interactions and other relevant data, using their findings to guide teammates toward leveraging their strengths and addressing areas for improvement. Additionally, coaches share responsibilities in handling customer concerns and addressing team questions alongside team leaders, further reinforcing their integral role within the organization.

Key Responsibilities

Driving eBay’s Cultural and Operational Values

Coaches are champions of eBay’s cultural and operational values, ensuring that teammates consistently embody these principles in every customer interaction. By building and maintaining strong, trust-based relationships across all organizational levels, coaches foster an environment of collaboration and mutual respect. This approach not only reinforces eBay’s core values but also inspires teammates to align with the company’s mission and culture.

Coaching Responsibilities

Using eBay’s coaching model, coaches aim to drive performance improvements within their teams. This involves:

  • Performance Focus: Partnering with team leaders to identify key focus areas and developing tailored coaching plans to address them.
  • Action Planning: Conducting effective monthly action planning sessions, where coaches co-create strong, SMART (Specific, Measurable, Achievable, Relevant, Time-bound) action plans with each teammate.
  • Real-Time and Scheduled Coaching: Preparing and conducting both real-time and scheduled coaching sessions to monitor progress, address challenges, and make necessary adjustments.
  • Motivational Communication: Presenting behavioral opportunities to teammates in a clear, confident, and motivational manner, inspiring them to excel.
  • Active Listening: Engaging with teammates to clearly define expectations from coaching conversations and action plans, ensuring alignment and clarity.
  • Outcome-Driven Actions: Reviewing action plans to ensure they align with operational objectives, analyzing successful outcomes to refine coaching strategies.
  • Inspiration and Influence: Encouraging teammates and colleagues to work towards shared goals, thereby driving operational improvements across the line of business (LOB).
  • Advocacy for Values: Serving as a strong advocate for eBay’s core values, mission, and culture, thereby promoting a unified organizational vision.

Required Skills and Attributes

Experience and Expertise

  • eBay GCX Experience: A minimum of two years of customer experience within eBay GCX is preferred, showcasing a deep understanding of the organization’s processes and values.
  • Consistent Performance: Demonstrated excellence in performance, consistently maintained over time.
  • Role Model: Recognized as a role model by peers and colleagues for exemplary behavior and performance standards.

Coaching and Analytical Skills

  • Passion for Development: A genuine interest in coaching and developing teammates to enhance their capabilities.
  • Analytical Mindset: Proficiency in analyzing data, diagnosing problems, and recommending effective solutions to leaders.
  • Problem-Solving: Skilled in troubleshooting and addressing complex issues with logical and data-driven approaches.
  • Performance Feedback: Ability to provide actionable performance feedback and coaching to drive measurable outcomes.

Interpersonal and Communication Skills

  • Relationship Building: Adept at building strong, trust-based relationships in a fast-paced, multicultural, global organization.
  • Change Management: An example of effectively promoting and adopting change within the organization.
  • Communication Proficiency: Transparent and effective communicator, fluent in English (additional languages are an advantage).
  • Conflict Resolution: Proficient in de-escalation techniques and handling high-pressure situations with composure.

Additional Qualifications

  • Education: A college degree is preferred, or equivalent experience and third-level qualifications.
  • Technical Skills: Proficient in Microsoft Office programs (Outlook, Excel, Word, PowerPoint) and tools like NICE and Unify coaching tools.
  • Behavioral Traits: Demonstrates a go-getter attitude, high integrity, and a transparent communication style.

Specific Responsibilities

Quality Reviews

Coaches are responsible for conducting monthly quality evaluations to identify root causes of behavioral opportunities and prepare for impactful coaching sessions. This includes:

  • Reviewing teammates’ Scorecards, VOC (Voice of Customer) data, NICE recordings, quality evaluations, and other relevant data sources.
  • Participating in quality calibrations for their LOB to ensure alignment and consistency in quality standards.

Customer-Facing Work

To retain subject matter expertise, coaches engage directly with customer-facing tasks. This involves:

  • Handling Escalations: Addressing escalated customer concerns to provide solutions and insights.
  • Queue Work: Assisting teammates during high-peak times by directly interacting with eBay customers.
  • Modeling Behavior: Allowing teammates to observe their interactions with customers as a learning opportunity.
  • Continuous Learning: Attending training sessions to stay updated on tools, policies, products, and upcoming changes.
  • Business Insights: Participating in regular business reviews (e.g., WBRs, MBRs) and sharing valuable insights.
  • Administrative Tasks: Completing assigned administrative duties such as credit approvals, claims, and roster management. Reviewing daily statistics and calibrating with team leaders during huddles.

Advanced Coaching Responsibilities

For coaches handling multiple LOBs, responsibilities expand to include:

  • Behavioral Analysis: Identifying trends and root causes for complex coaching opportunities at both individual and team levels.
  • Strategic Implementation: Developing and implementing coaching strategies to address team performance gaps.
  • Mentoring Outliers: Training and mentoring outliers to improve their performance.
  • Program Engagement: Collaborating with the Coaching Program to adopt best practices and refine coaching strategies.
  • Change Management: Confidently handling complex changes and effectively communicating with senior audiences during key business reviews.
  • Innovation: Developing innovative methods to drive team performance based on individual learning curves and business needs.

Special Initiatives

Coaches may also participate in initiatives such as:

  • Seller Meets: Sharing knowledge with eBay sellers to improve their business outcomes.
  • Webinars: Conducting educational webinars for sellers as part of the GCX team.

Tools and Technical Expertise

Coaches must demonstrate expert knowledge of essential tools and systems, including:

  • Microsoft Office Suite (Outlook, Excel, Word, PowerPoint).
  • NICE for quality reviews and data analysis.
  • Unify coaching tools for planning and execution of coaching strategies.

Behavioral Expectations

Coaches are expected to exhibit a range of positive behaviors, including:

  • Energetic and Enthusiastic: Driving performance with a positive and proactive attitude.
  • Integrity and Transparency: Upholding eBay’s culture and values through honest communication and ethical behavior.
  • Analytical Insight: Using data-driven insights to inform decisions and coaching strategies.
  • Adaptability: Demonstrating flexibility and resilience in the face of change.

Conclusion

By integrating their coaching expertise, data-driven decision-making, and collaborative spirit, eBay coaches are instrumental in driving operational excellence and fostering a culture of continuous improvement. Their commitment to empowering teammates and embodying eBay’s core values ensures a consistently exceptional customer experience. Through their leadership, coaches not only enhance individual and team performance but also contribute significantly to eBay’s broader mission of simplifying commerce for customers worldwide.

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Zensar Work From Home Jobs 2025

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Zensar Work From Home Jobs 2025

Zensar Work From Home Jobs 2025 The rise of artificial intelligence has transformed industries, creating a demand for English prompt resource jobs. These roles involve crafting effective prompts to guide AI models, like ChatGPT, in generating accurate and meaningful outputs. As the backbone of AI creativity, prompt engineers are responsible for ensuring that machines understand and respond appropriately to human input.

English prompt resource jobs often blend technical skills with linguistic expertise. Professionals in this field design, test, and refine prompts to optimize AI systems’ performance in applications such as content creation, customer support, and data analysis. They analyze AI behavior, tweak language inputs, and align machine-generated responses with organizational goals.

A strong command of the English language, creativity, and problem-solving skills are essential for success in these roles. As businesses increasingly adopt AI, opportunities in this sector are growing rapidly. Individuals interested in this career should consider developing a deep understanding of AI models, natural language processing, and communication techniques.

English prompt resource jobs are paving the way for a new era of human-machine collaboration. By shaping the future of AI interactions, professionals in this field are not just improving technology but also enhancing its relevance and usability across diverse industries.

Short Details About Zensar Work From Home Jobs 2025

Organization Name:Zensar
Job Category:Work From Home Jobs 
Employment Type:Full time – Regular Basis
Name of Vacancies: GEN-AI English Prompt Jobs
Place of Posting: All Over India       
Starting Date: 08-01-2024 
Last Date: 14-02-2025 
Apply Mode:Online

Full Details About this Job:

Department Name = Zensar

Vacancy Name =GEN-AI English Prompt Jobs

Vacancy Type = Permanent Jobs

Job Location = All Over India

Qualification = Any Degree Eligible

Gender = Male & Female

Age Limit = 19 Years to 37 Years

Job Openings = Check Apply Link For Detailed Information.

Zensar ~ Work-From-Home Opportunity for Freshers in a Generative AI Prompt Project

Dear Aspirant,

Greetings from Zensar!

We are thrilled to present an exciting work-from-home opportunity for freshers who are eager to start their professional journey in the dynamic field of Artificial Intelligence. This position is for the role of English Prompt Resource, where you will play a pivotal role in developing and refining content for one of our esteemed clients using a cutting-edge AI platform.

As the world increasingly embraces the transformative potential of artificial intelligence, this opportunity allows you to become part of an innovative project that leverages Generative AI (Gen-AI) technologies. If you have a passion for language, creativity, and technology, this role is designed for you. Here’s everything you need to know about the position and how to embark on this exciting career path with Zensar.

Role Overview: English Prompt Resource

The primary responsibility of the English Prompt Resource role is to contribute to the enhancement of AI-driven content on an advanced platform. This involves designing, building, and refining prompts that help the AI generate relevant, accurate, and creative outputs. You will be part of a critical process that enables AI systems to deliver high-quality results.

Your work will require excellent command over the English language and an eye for detail. As an English Prompt Resource, you will interact with the platform using specific tools, follow established prompt procedures, and provide your valuable inputs. This means that the content you create and refine will directly impact the efficiency and functionality of the AI system.

Key Prerequisites

Zensar is seeking motivated individuals who meet the following requirements:

  1. Educational Background:
    Candidates must hold a graduate or master’s degree in one of the following fields:
    • Arts
    • Humanities
    • Science
    A solid educational foundation in these streams ensures that you possess the analytical, critical thinking, and linguistic skills needed for the role.
  2. Command of the English Language:
    An exceptional grasp of English is a non-negotiable requirement. This includes strong writing, reading, and comprehension skills. Since this role involves crafting and refining content, your ability to effectively communicate ideas and concepts in English will be critical.
  3. Attention to Detail:
    The position requires you to follow predefined procedures while using the AI tools. A methodical approach, coupled with accuracy and a focus on details, will help you succeed in this role.
  4. Basic Technical Skills:
    While prior technical expertise isn’t mandatory, familiarity with computers and software tools is beneficial. Training will be provided to equip you with the necessary skills for using the AI platform.

Why Join This Project?

This work-from-home opportunity offers several advantages, making it an ideal starting point for freshers:

  1. Be Part of the AI Revolution:
    Artificial Intelligence is one of the fastest-growing fields in technology. By working on this Gen-AI project, you’ll gain firsthand experience in a domain that is shaping the future of industries worldwide.
  2. Flexible Work Environment:
    The work-from-home model allows you to contribute to the project from the comfort of your home. This flexibility is especially advantageous for freshers who are transitioning into their professional careers.
  3. Skill Development:
    Working on an AI project will expose you to new tools, workflows, and problem-solving techniques. It’s an excellent opportunity to enhance your skill set and broaden your professional capabilities.
  4. Collaborate with a Reputed Organization:
    Zensar is a global leader in technology solutions, and this project involves collaboration with one of our esteemed clients. Being part of such a prestigious initiative will add significant value to your resume and career trajectory.
  5. Inclusive Opportunity:
    This role is open to candidates from diverse academic backgrounds. Whether you’re a graduate or a postgraduate in Arts, Humanities, or Science, your unique perspective will contribute meaningfully to the project.

About Zensar

Zensar is a renowned global technology company that empowers businesses to achieve their goals through innovative solutions. We are committed to creating opportunities for individuals who are passionate about making a difference. Our culture emphasizes growth, inclusion, and innovation, making Zensar an excellent place to kickstart your career.

With decades of experience in delivering cutting-edge technology solutions, we partner with clients across various industries to drive their digital transformation. This opportunity aligns with our vision of fostering talent and enabling professionals to thrive in the ever-evolving tech landscape.

ZENSAR WFH JOB APPLY LINK

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