New Phonepe Advisor Work From Home Jobs 2025

New Phonepe Advisor Work From Home Jobs 2025 PhonePe, one of India’s leading digital payment platforms, offers dynamic career opportunities for individuals seeking roles in customer engagement. The position of Training Specialist , VKYC is designed for professionals skilled in communication and customer interaction, aiming to gather valuable feedback from users. This role plays a pivotal part in enhancing the overall user experience and driving improvements within PhonePe’s services.

As an Advisor for Survey Calling, your primary responsibility is to engage with PhonePe users through outbound calls. The objective is to conduct structured surveys, collect insights, and document user opinions accurately. This data serves as a foundation for shaping business strategies and optimizing services to meet customer expectations.

The role demands excellent interpersonal skills, active listening, and the ability to build a positive rapport with customers. Candidates with prior experience in telecalling, customer support, or market research are highly preferred. Familiarity with CRM tools and a proactive approach to problem-solving can give you an edge.

Joining PhonePe means being part of an innovative work environment that values teamwork, growth, and customer-centricity. This opportunity not only enhances your professional expertise but also allows you to contribute to the success of a rapidly growing tech company.

Short Details About New Phonepe Advisor Work From Home Jobs 2025

Full Details About this Job:

Department Name = Phonepe

Vacancy Name = Survey Calling Advisor

Vacancy Type = Permanent Work From Home Jobs

Job Location = All Over India , Tamil Nadu

Qualification = Any Degree Eligible

Gender = Male & Female

Age Limit = 19 Years to 36 Years

Job Openings = Check Apply Link For Detailed Information.

We are seeking dedicated specialists to join our In-House Customer Experience team. In this dynamic role, your primary focus will be on addressing customer issues, enhancing their experience, and continuously striving to create outstanding solutions for our users. As part of this team, you will contribute to improving our processes, resolving customer challenges efficiently, and fostering customer trust and satisfaction.

Your Role and Responsibilities

As a specialist, you’ll take on a variety of responsibilities aimed at ensuring seamless customer interactions and improving the overall support ecosystem. Here’s what you’ll do:

1. Act with Integrity: Ensure every customer interaction reflects a “customer-first” approach, building trust and a positive relationship.
2. Solve Customer Queries: Handle basic account and transaction-related issues, helping customers resolve their concerns effectively.
3. Adapt Across Channels: Be flexible in supporting customers across phone and data communication channels.
4. Follow Guidelines: Use established processes to bring about timely and accurate resolutions.
5. Meet Productivity Goals: Work efficiently to achieve daily and hourly targets without compromising on quality.
6. Drive Resolutions: Leverage internal tools and processes to address customer concerns swiftly and effectively.
7. Escalate Smartly: Collaborate with relevant teams when necessary to resolve complex issues.
8. Spot Patterns: Identify recurring challenges in customer interactions and flag these to optimize processes.
9. Recommend Improvements: Actively suggest process enhancements to streamline and improve customer experiences.
10. Educate and Engage: Help customers understand and fully utilize the features and benefits of our services.

The Ideal Candidate

We’re looking for individuals who are passionate about customer support, adaptive, and skilled in communication. If you check most of these boxes, we’d love to hear from you:

1. Excellent Communication Skills: You should be able to communicate effectively in both written and verbal formats.
2. Learnability: A keen ability to grasp new concepts and tools quickly.
3. Active Listener: You listen carefully, handle objections gracefully, and empathize with customer concerns.
4. Customer-Oriented: A strong commitment to putting customers first and finding the best solutions to their problems.
5. Team Player: You are flexible, open to feedback, and work collaboratively with colleagues.
6. Multitasking: Ability to prioritize, manage time efficiently, and juggle multiple tasks effectively.
7. Bilingual Skills: Fluency in English and Hindi is essential. Proficiency in South Indian languages is highly preferred.
8. Educational Qualification: A minimum of 10+2+3 (Graduation) is mandatory.
9. Experience: While 0-2 years in a customer-facing role is preferred, a passion for customer support can make up for limited experience.

What We Offer

We believe in taking care of our team and providing benefits that promote a healthy work-life balance, professional growth, and overall well-being. Here’s what you can look forward to:

Work Environment

• Flexible Work Schedule: Enjoy a 5-day workweek with 2 rotational days off.
• Team Lunch: Lunch is on us! We ensure you’re fueled for success.

Comprehensive Insurance Coverage

1. Medical Insurance: Covering hospitalization and other medical needs.
2. Critical Illness Insurance: Providing financial security in case of major health challenges.
3. Accidental Insurance: Coverage for unforeseen accidents.
4. Life Insurance: Offering peace of mind for you and your family.

Wellness Programs

• Employee Assistance Program (EAP): Get access to confidential counseling and support.
• Onsite Medical Center: Immediate medical assistance when required.
• Emergency Support System: Help during critical situations.

Parental Support

• Maternity and Paternity Benefits: Generous support during important life moments.
• Adoption Assistance: Helping you create your family with ease.
• Day-Care Support: Assistance to manage childcare while you work.

Mobility and Relocation Support

• Relocation Benefits: Helping you settle in if you’re moving for work.
• Transfer Support Policy: Ensuring smooth transitions between locations.
• Travel Policy: Assistance for work-related travel.

Retirement Benefits

• Employee Provident Fund (EPF): Securing your future.
• Flexible PF Contribution: Tailored options to suit your financial plans.
• Gratuity: Rewarding your loyalty and service.
• National Pension System (NPS): Helping you plan for retirement.
• Leave Encashment: Monetizing your unused leaves.

Additional Perks

• Higher Education Assistance: Support to further your studies.
• Car Lease Program: Affordable leasing options for your convenience.
• Salary Advance Policy: Access funds when you need them.

Why Join Us?

By joining our Customer Experience team, you become part of a fast-growing and customer-centric organization. You’ll be at the forefront of creating exceptional experiences for our users, supported by a culture that values integrity, innovation, and continuous improvement.

This is your chance to work in a role that not only challenges you but also offers immense opportunities for learning, growth, and making a meaningful impact.

Are you ready to build trust, solve problems, and elevate customer experiences to new heights? Apply today and take the first step towards an exciting career with us!

👇 HERE YOU CAN JOIN OUR SAI VIKRAM ACADEMY FAMILY👇

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