Phonepe Kyc Work From Home Jobs 2025

Phonepe Kyc Work From Home Jobs 2025 PhonePe, one of India’s leading digital payment platforms, offers exciting career opportunities for professionals seeking a dynamic work environment. Among its various roles, the position of Operations Associate for Video Know Your Customer (VKYC) is critical in ensuring seamless customer onboarding and compliance with regulatory requirements.

The VKYC process plays a vital role in verifying the identity of new customers remotely, ensuring a smooth onboarding experience while maintaining the highest standards of security and compliance. As an Operations Associate for VKYC, your primary responsibility will involve conducting video-based KYC sessions with customers. This includes verifying their identification documents, matching customer details with records, and ensuring adherence to the Reserve Bank of India’s (RBI) guidelines.

The ideal candidate for this role should possess excellent communication skills, attention to detail, and the ability to work efficiently under pressure. Proficiency in English and regional languages is often a requirement, as the role involves interacting with customers from diverse backgrounds. Additionally, familiarity with digital tools and platforms, as well as a basic understanding of financial regulations, will be an added advantage.

Working as a PhonePe Operations Associate offers several benefits, including exposure to a fast-paced work environment, opportunities for skill development, and competitive compensation. Employees in this role play a significant part in enhancing customer trust and satisfaction by ensuring a secure and hassle-free onboarding process.

For those seeking a promising career in the fintech industry, the Operations Associate – VKYC role at PhonePe provides an excellent platform to grow professionally while contributing to the company’s mission of driving financial inclusion across India. If you have the required skills and passion for customer service, this role could be a great fit for you.

Short Details About Phonepe Kyc Work From Home Jobs 2025

Full Details About this Job:

Department Name = Phonepe

Vacancy Name = VKYC Operations Associate

Vacancy Type = Permanent Jobs

Job Location = All Over India

Qualification = Any Degree Eligible

Gender = Male & Female

Age Limit = 19 Years to 37 Years

Job Openings = Check Apply Link For Detailed Information.

We are seeking dedicated specialists to join our VKYC (Video Know Your Customer) Team. As a VKYC Specialist, your primary responsibility will be to complete video KYC processes for our customers. You will continuously strive to identify innovative and effective ways to enhance their overall experience. This role is vital in ensuring seamless and secure customer onboarding, aligning with the company’s commitment to delivering exceptional service.

Responsibilities

In this role, you will play a crucial part in supporting customers by facilitating the completion of their video KYC process. Your key responsibilities include:

1. Acting with Integrity: Demonstrating a customer-first mindset in every interaction, ensuring that all actions reflect the highest level of honesty and professionalism.
2. Handling Video Calls: Managing cases that involve video calling with customers to verify their identity and documentation, following strict compliance protocols.
3. Following Process Guidelines: Adhering to the predefined process guidelines to ensure consistency, efficiency, and accuracy in operations.
4. Building Trust: Establishing strong customer trust through effective and transparent communication during interactions.
5. Meeting Productivity Goals: Striving to meet hourly and daily productivity targets, ensuring timely resolution of customer cases.
6. Leveraging Resources: Utilizing internal processes and tools effectively to resolve issues and provide a smooth customer experience.
7. Recommending Improvements: Identifying opportunities for process improvement and contributing ideas to enhance the overall efficiency and effectiveness of the VKYC process.

Ideal Candidate Profile

We are looking for individuals who possess the following skills and attributes:

1. Excellent Communication Skills: Proficiency in both written and verbal communication is essential to ensure clear and effective interactions with customers.
2. Strong Learnability: A willingness to quickly grasp new concepts and adapt to evolving processes.
3. Active Listening: The ability to attentively listen to customers and address their concerns while handling objections effectively.
4. Customer Orientation: A strong focus on customer satisfaction and the ability to adapt responses to various scenarios.
5. Team Player: Flexibility, openness to feedback, and the ability to work collaboratively with team members.
6. Time Management: The capability to multitask, prioritize tasks effectively, and manage time efficiently to meet deadlines.
7. Multilingual Proficiency: Fluency in English and Hindi is mandatory. Proficiency in South Indian languages, both spoken and written, is highly preferred to cater to a diverse customer base.
8. Educational Qualification: A minimum of graduation (10+2+3) is mandatory for this role.
9. Experience: While prior experience of 0 to 1 year in a customer-facing role is preferred, freshers with the right skills and attitude are also welcome to apply.

Benefits of Being a Full-Time Employee at PhonePe

At PhonePe, we believe in taking care of our employees by providing a comprehensive benefits package. As a full-time employee, you will be entitled to the following perks and benefits:

Insurance Benefits

1. Medical Insurance: Comprehensive health coverage to ensure the well-being of employees and their families.
2. Critical Illness Insurance: Financial protection against major illnesses.
3. Accidental Insurance: Coverage for unforeseen accidents.
4. Life Insurance: Providing financial security to your loved ones in case of unforeseen events.

Wellness Programs

1. Employee Assistance Program: Access to professional counseling and support services.
2. Onsite Medical Center: Availability of medical services at the workplace.
3. Emergency Support System: Dedicated support for emergencies to ensure employee safety and well-being.

Parental Support

1. Maternity Benefits: Comprehensive support for expecting mothers.
2. Paternity Benefit Program: Support for fathers during the early stages of parenthood.
3. Adoption Assistance Program: Financial and emotional support for employees adopting a child.
4. Day-care Support Program: Assistance for working parents to manage childcare needs.

Mobility Benefits

1. Relocation Benefits: Support for employees relocating for work.
2. Transfer Support Policy: Assistance during internal transfers.
3. Travel Policy: Comprehensive guidelines and benefits for work-related travel.

Retirement Benefits

1. Employee PF Contribution: Ensuring financial stability for the future.
2. Flexible PF Contribution: Allowing employees to adjust their contributions based on personal needs.
3. Gratuity: Acknowledgment of long-term service and dedication.
4. NPS (National Pension Scheme): Encouraging retirement savings.
5. Leave Encashment: Flexibility to encash unused leave.

Other Benefits

1. Higher Education Assistance: Financial support for pursuing further education.
2. Car Lease: Options for leasing vehicles through the company.
3. Salary Advance Policy: Facilitating financial assistance in times of need.

Joining PhonePe as a VKYC Specialist offers a unique opportunity to be a part of a dynamic and fast-growing organization. This role not only allows you to develop essential skills in customer service and compliance but also provides an enriching career path in the fintech industry. With a supportive work environment and extensive employee benefits, PhonePe ensures that its employees are empowered to succeed and grow both professionally and personally.

If you have excellent communication skills, a strong customer-first approach, and the ability to adapt to dynamic scenarios, this role could be the perfect fit for you. Take the next step in your career by joining PhonePe and contributing to a revolutionary journey in the digital payments ecosystem.

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