SBI Card Work From Home Jobs 2025

SBI Card Work From Home Jobs 2025 SBI Card, a subsidiary of the State Bank of India, is one of the leading credit card issuers in the country. Known for its strong market presence and innovative offerings, the company provides diverse job opportunities for professionals seeking a dynamic and rewarding career.

SBI Card jobs span across various domains, including sales, customer service, IT, operations, and marketing. These roles cater to individuals with diverse skill sets and career aspirations, making it an ideal workplace for both fresh graduates and experienced professionals. Whether you’re looking to excel in customer relationship management, contribute to technological advancements, or strategize marketing campaigns, SBI Card offers roles that match your ambitions.

A career with SBI Card not only promises professional growth but also provides a competitive salary structure, performance-based incentives, and extensive employee benefits. The organization fosters a collaborative work environment, promoting diversity and inclusion. Employees are encouraged to upskill through regular training programs and workshops, ensuring they stay updated with industry trends.

SBI Card’s recruitment process typically involves an application, aptitude tests, group discussions, and interviews. Candidates are evaluated for their problem-solving abilities, communication skills, and domain-specific expertise. Aspiring applicants can explore job openings on the official SBI Card careers page or through job portals.

Working with SBI Card provides an opportunity to be part of a fast-growing industry while contributing to the company’s vision of delivering world-class financial products and services. If you’re driven by a passion for excellence and innovation, SBI Card jobs could be your gateway to a fulfilling career.

Short Details About SBI Card Work From Home Jobs 2025

Full Details About this Job:

Department Name = SBI Card

Vacancy Name =

1. Associate – Customer Services
2.Executive – Retention & Activation

Vacancy Type = Permanent Jobs

Job Location = All Over India

Qualification = Any Degree Eligible

Gender = Male & Female

Age Limit = 19 Years to 37 Years

Job Openings = Check Apply Link For Detailed Information.

SBI Card, one of India’s premier credit card issuers, offers a wide range of career opportunities for professionals seeking a dynamic work environment. Among its various roles, the positions of Executive – Retention & Activation and Associate – Customer Services stand out for individuals who are passionate about customer engagement and service excellence. Let’s explore these roles in detail to understand their responsibilities, qualifications, and growth prospects.

Executive – Retention & Activation, Onboarding

Location: Chennai, India

Job Responsibilities:

The role of an Executive in the Retention & Activation department is critical to ensuring customer satisfaction and loyalty. The responsibilities include:

• Customer Interaction: Make outbound calls and take inbound calls to engage with customers and resolve their queries regarding SBI Card services.
• Retention Efforts: Handle objections and retain customers by utilizing the empowerment grid/tools in alignment with RACV (Retention, Activation, Conversion, and Value) metrics and addressing issues effectively.
• Systematic Documentation: Ensure 100% accurate capture of customer communication on designated systems to maintain a comprehensive record of interactions.
• Target Achievement: Meet key performance indicators (KPIs) such as productivity, quality, retention percentage, and floor hygiene metrics.
• Policy Adherence: Follow company policies, including Spirit & Letter guidelines, to ensure ethical and professional conduct on the floor.
• Problem-Solving: Resolve customer issues promptly and appropriately, ensuring a seamless experience.

Performance Expectations:

• Achieve 100% daily targets for productivity and quality.
• Maintain 100% adherence to floor hygiene metrics.
• Accurately document the Voice of Customer (VOC) on the system.

Skills and Qualifications:

• Communication Skills: Excellent verbal and written communication abilities are a must.
• Linguistic Proficiency: Fluency in English and at least one South Indian language such as Tamil, Telugu, Malayalam, or Kannada is essential.
• Technical Skills: Proficiency in MS Office, particularly MS Excel, is highly desirable.
• Teamwork and Negotiation: Strong collaboration and negotiation skills are required to achieve retention goals.
• Typing Skills: Fast and accurate typing skills are an added advantage.
• Educational Background: A graduate degree in any discipline is mandatory.
• Work Flexibility: Candidates should be open to working in rotational shifts and scheduled offs.
• Experience: 18-36 months of experience in a voice process, handling both inbound and outbound calls, is preferred. Experience in the financial or telecom sector, whether domestic or international, is beneficial.

This role offers immense scope for growth within the customer retention and activation domain, especially for individuals who excel in achieving daily and monthly targets while delivering high-quality service.

Associate – Customer Services, T1 Service

Location: Chennai, India

Job Responsibilities:

The Associate role in Customer Services involves managing interactions with credit card holders to provide timely and effective solutions. Key responsibilities include:

• Call Handling: Manage inbound and outbound calls from credit card holders, addressing their complaints and queries.
• Query Resolution: Ensure all customer complaints and queries are resolved within the defined Turnaround Time (TAT).
• Target Achievement: Achieve daily targets related to metrics such as Average Handle Time (AHT), productivity, retention, cross-selling, and First Call Resolution (FCR).
• Service Excellence: Maintain a high standard of service quality while minimizing unscheduled leaves or absenteeism.
• Cross-Selling: Contribute to cross-sell targets by leveraging both inbound and outbound channels.
• Compliance: Adhere to business policies, processes, and procedures to ensure regulatory compliance.
• Continuous Improvement: Take on additional responsibilities, identify process gaps, and propose improvements to enhance the customer experience.

Performance Expectations:

• Consistently achieve call center targets, including service quality and productivity metrics.
• Contribute to cross-selling initiatives to drive additional revenue for the company.
• Demonstrate reliability by maintaining a consistent attendance record with zero unscheduled absences.

Skills and Qualifications:

• Educational Background: Graduation from a recognized university is mandatory.
• Language Proficiency: Fluency in spoken Malayalam is essential for this role, enabling better communication with regional customers.
• Customer-Centric Approach: A strong focus on resolving customer issues and delivering a positive experience.
• Adaptability: Ability to manage multiple responsibilities in a fast-paced environment.

This role is ideal for individuals who excel in customer service and are eager to contribute to the success of a leading financial institution.

Why Choose SBI Card?

Working at SBI Card provides a unique opportunity to be part of a fast-growing organization in the financial services sector. The company offers:

1. Competitive Compensation: Attractive salary packages and performance-based incentives.
2. Career Growth: A clear path for professional development through regular training programs and workshops.
3. Employee Benefits: Comprehensive benefits, including health insurance and retirement plans.
4. Dynamic Work Environment: A collaborative workplace that fosters innovation and excellence.

Application Process

To apply for these roles, candidates can visit the official SBI Card careers page or explore job listings on reputed job portals. The selection process typically involves the following steps:

1. Online Application: Submit your resume and complete the application form.
2. Aptitude Test: Clear the assessment to evaluate your problem-solving and communication skills.
3. Interview: Participate in interviews to showcase your suitability for the role.
4. Offer Letter: Receive an offer upon successfully clearing all rounds of the selection process.

Conclusion

The roles of Executive – Retention & Activation and Associate – Customer Services at SBI Card are designed for individuals who thrive on delivering exceptional customer experiences. These positions not only offer a chance to work with one of India’s leading credit card issuers but also provide ample opportunities for personal and professional growth. Whether you are passionate about customer retention or customer service, SBI Card’s supportive environment and growth-oriented culture make it an excellent choice for building a fulfilling career.

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