Tech Mahindra Work From Home Jobs Hiring 2024

Tech Mahindra Work From Home Jobs Hiring 2024 Tech Mahindra, a leading multinational IT and business process outsourcing company, offers exciting opportunities for individuals interested in Associate-Customer Support roles. Known for its dynamic work culture and commitment to innovation, Tech Mahindra provides an excellent platform for those looking to build a career in customer service.

The role of an Associate-Customer Support professional primarily involves assisting customers with queries, resolving issues efficiently, and ensuring a seamless customer experience. Key responsibilities include handling customer calls or emails, troubleshooting problems, and maintaining accurate records of interactions. Effective communication skills, a customer-centric attitude, and problem-solving abilities are critical for success in this role.

Tech Mahindra is known for its employee-centric policies, offering comprehensive training programs, growth opportunities, and a supportive environment. Employees often benefit from competitive salaries, performance incentives, and access to a global network of professionals.

Whether you are a recent graduate or an experienced professional seeking to transition into customer support, this role provides a chance to work with a globally recognized brand. By joining Tech Mahindra as an Associate-Customer Support professional, you can enhance your career prospects while contributing to delivering outstanding customer experiences.

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Short Details About Tech Mahindra Work From Home Jobs Hiring 2024

Full Details About this Job:

Tech Mahindra is thrilled to announce exciting career opportunities for individuals aspiring to work in the dynamic field of International Voice Processes. We are seeking motivated and talented individuals to join our esteemed organization at our Hyderabad Bahadurpally Campus. This is a fantastic chance for those eager to build a promising career in customer service, with immediate joining options available!

Job Role: Associate – Customer Support

In this role, you will serve as the first point of contact for our international customers, primarily catering to the UK market. The key responsibilities include providing high-quality support, understanding and resolving customer issues, and delivering an exceptional customer experience. Your ability to communicate effectively and empathetically in English will be critical to excelling in this role.

Detailed Job Description

As an Associate – Customer Support for Tech Mahindra’s International Voice Process (UK), your primary tasks will include:

• Customer Interaction: Provide world-class support to customers via voice channels. This involves addressing customer concerns, resolving queries, and ensuring satisfaction.
• Problem-Solving: Understand the nature of customer issues and take ownership of delivering effective solutions. Your ability to analyze, troubleshoot, and resolve problems is essential.
• Effective Communication: Exhibit excellent communication skills, both verbal and written, to interact with customers clearly and confidently.
• Customer Handling Skills: Build rapport and maintain professionalism during customer interactions. Exhibit patience and empathy, ensuring a positive experience for every customer.
• Adaptability: Work in rotational shifts and handle diverse customer concerns with agility and poise.

Skill Set Required

• International Customer Handling: Prior experience in dealing with international clients, especially UK customers, is advantageous.
• Strong English Proficiency: Exceptional verbal and written communication skills in English are a must.
• Flexibility: Willingness to work in a 24/7 environment with rotational shifts and two rotational weekly offs.
• Customer-Oriented Mindset: A focus on delivering superior customer service and the ability to manage challenging situations effectively.
• Freshers Welcome: We encourage fresh graduates with a passion for customer service to apply.

Eligibility Criteria

1. Educational Qualifications:
   • Undergraduates, graduates, and postgraduates from any discipline are eligible to apply.
   • Strong communication and interpersonal skills are mandatory.
2. Experience Level:
   • Freshers are welcome and encouraged to apply.
   • Experienced candidates with prior exposure to international voice processes are preferred.
3. Work Location:
   • The role is based at our Tech Mahindra Bahadurpally Campus, Hyderabad.
   • Candidates must be willing to relocate to Hyderabad if not currently based there.
4. Shift Flexibility:
   • Candidates should be comfortable working in a 24/7 rotational shift environment, with two rotational weekly offs.
5. Transportation Facility:
   • A two-way cab service is provided to ensure the convenience and safety of our employees.

Compensation Details

Tech Mahindra offers a competitive salary package to its employees:

• For Freshers: The starting salary is INR 3 LPA (Lakhs Per Annum).
• For Experienced Candidates: Salaries are offered up to INR 4.5 LPA, depending on prior experience and skill set.

Why Choose Tech Mahindra?

Tech Mahindra is a globally recognized leader in the IT and BPO sectors, renowned for its innovation, inclusivity, and employee-centric culture.

1. Global Exposure: You will work with international clients, specifically from the UK, gaining valuable experience in a multicultural and dynamic environment.
2. Career Growth: With ample learning and development opportunities, we provide a clear pathway for career advancement within the organization.
3. Employee-Friendly Policies: From providing a safe and comfortable working environment to offering transportation facilities, we prioritize employee satisfaction.
4. Inclusivity: We welcome candidates from diverse educational backgrounds and levels of experience, fostering a culture of inclusion and equality.

Walk-in Interview Details

We are conducting walk-in interviews for this position, and candidates are encouraged to attend as per the following details:

• Timings: Between 10:00 AM and 2:00 PM.
• Venue:
  Tech Mahindra Bahadurpally Campus
  Survey No. 62, TMTC SEZ 1A,
  Qutubullapur Mandal, Bahadurpally, Hyderabad,
  Telangana, PIN: 500043.
  HR Interview Lobby

Important Note: Please carry the necessary documents, including your updated resume, identity proof, and educational certificates, while attending the interview.

Key Information at a Glance

• Role: Associate – Customer Support (International Voice Process)
• Domain: BPO
• Location: Hyderabad (Bahadurpally)
• No. of Openings: 25
• Experience: 0-2 years (freshers eligible)
• Application Deadline: 15th December 2024

Who Should Apply?

• Eager to kickstart a career in the BPO sector with a reputed organization.
• Passionate about delivering excellent customer service.
• Skilled communicators with a knack for problem-solving.
• Open to working in a flexible and dynamic environment.

Your Journey with Tech Mahindra

At Tech Mahindra, we believe in empowering our employees and fostering a culture of continuous growth and learning.

• Gain hands-on experience in handling international clients.
• Receive comprehensive training to enhance your communication and technical skills.
• Work in a collaborative and inclusive environment.

Application Process

1. Attend the walk-in interview directly as per the venue and timings mentioned above.
2. Alternatively, you may share your updated resume with our HR team at the time of the interview.

If you have any queries regarding the job role, eligibility, or interview process, feel free to reach out to our recruitment team at the Tech Mahindra Bahadurpally Campus.

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