Email and Back Office Work From Home Jobs

Email and Back Office Work From Home Jobs CSA (Customer Support Associate) healthcare roles in the email and back office domain are pivotal in ensuring seamless communication and efficient administration within the healthcare industry. These positions provide essential support by managing tasks such as responding to patient inquiries, updating records, scheduling appointments, and processing insurance claims, all while adhering to privacy regulations like HIPAA.

In email support, CSAs address patient concerns, provide information on healthcare services, and coordinate with other departments to resolve issues promptly. This requires excellent written communication skills, a patient-centered approach, and the ability to manage multiple queries simultaneously.

Back office roles, on the other hand, focus on administrative tasks that maintain the smooth operation of healthcare facilities. This includes handling data entry, maintaining electronic health records (EHR), managing billing processes, and ensuring compliance with regulatory standards.

These positions demand proficiency in healthcare software, attention to detail, and strong organizational skills. They also offer opportunities to grow within the healthcare field, making them ideal for individuals looking to build a career in this sector.

In conclusion, CSA healthcare email and back office jobs play a critical role in enhancing patient experiences while ensuring the operational efficiency of healthcare organizations.

Short Details About Email and Back Office Work From Home Jobs

Full Details About this Job:

Department Name = First Source Health Care

Vacancy Name = Customer Support Associate

Vacancy Type = Permanent Work From Home Jobs

Job Location = All Over India , Tamil Nadu

Qualification = Any Degree Eligible

Gender = Male & Female

Age Limit = 19 Years to 36 Years

Job Openings = Check Apply Link For Detailed Information.

CSA Healthcare – Email/Back Office

Location: Chennai, IN

Job Title: CSA [ Customer Support Associate ]
Grade: H1/H2
Job Category: Associate
Function/Department: Operations
Reporting to: Team Lead

Role Description: The role of a Customer Service Associate (CSA) in the Healthcare domain involves managing email and back-office operations, primarily focusing on claims and enrollment processes. This position requires a dedicated professional capable of adhering to process standards, maintaining quality, and ensuring timely delivery. The CSA operates as a vital link between the organization and its clients, contributing to the seamless execution of business process management (BPM) services.

Roles and Responsibilities

The roles and responsibilities outlined for the CSA are indicative and not exhaustive. The CSA will be expected to handle tasks related to non-voice claims and enrollment processes. As part of Firstsource Solutions, a leader in BPM services, the CSA will work within a structured framework to meet organizational and client-specific goals.

1. Claims and Enrollment Management:
   • Efficiently process claims and enrollment data to meet operational standards.
2. Quality Assurance:
   • Maintain high-quality outputs by adhering to defined quality benchmarks.
   • Actively participate in quality improvement initiatives.
3. Shift and Schedule Adherence:
   • Demonstrate strict adherence to assigned shifts and schedules, ensuring uninterrupted service delivery.
   • Manage time effectively to meet performance targets.
4. Process Knowledge:
   • Develop a comprehensive understanding of healthcare-related processes.
   • Regularly update knowledge to align with process changes or client updates.
5. Collaboration:
   • Work closely with team members and leadership to achieve collective goals.
   • Maintain a supportive and cooperative work environment.

About Firstsource Solutions

Firstsource Solutions is a globally recognized provider of customized Business Process Management services. With a proven track record of delivering transformational solutions, Firstsource enables businesses to optimize their processes for improved efficiency, deeper insights, and superior outcomes. The company has established itself as a trusted partner to over 100 leading brands worldwide, including Fortune 500 and FTSE 100 companies.

Key Highlights:

• Expertise across verticals such as Healthcare, Telecommunications & Media, and Banking, Financial Services & Insurance.
• A ‘rightshore’ delivery model that ensures tailored solutions across the customer lifecycle.

Key Results Areas (KRAs)

1. Production and Quality:
   • Meet or exceed production targets without compromising on quality.
   • Ensure that deliverables are completed within stipulated timelines.
2. Shift and Schedule Adherence:
   • Maintain punctuality and availability during assigned shifts.
   • Adjust to schedule changes as per business requirements.
3. Process Knowledge:
   • Exhibit thorough understanding of processes and systems.
   • Stay updated with new tools, methodologies, and process changes.

Role Holder Profile

Educational Qualifications:

• Graduation in any discipline (minimum three years of study) without arrears.

Skills and Competencies:

A. Functional/Technical Skills:

• Communication Skills: Strong verbal and written communication abilities to interact effectively with stakeholders.
• Listening & Comprehension: Demonstrated ability to understand and interpret complex information accurately.

B. Behavioral Skills:

• Shift Adherence: Commitment to fulfilling shift requirements without deviations.
• Floor Decorum: Maintain professional behavior and adherence to workplace norms.
• Team Player: A cooperative and collaborative approach to achieving team objectives.

Conclusion The CSA role at Firstsource Solutions offers a unique opportunity to contribute to a global leader in Business Process Management services. This position demands a combination of technical proficiency, behavioral maturity, and a commitment to excellence. With its focus on healthcare claims and enrollment, this role is critical to delivering high-quality BPM solutions, fostering client satisfaction, and supporting organizational growth.

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