SBI Card KYC Support Jobs in 2025

SBI Card KYC Support Jobs in 2025 State Bank of India (SBI) is one of India’s most trusted financial institutions, offering a wide range of career opportunities. Among these, positions like Associate – Video Know Your Customer (VKYC) and Support Jobs are gaining popularity due to their significance in improving customer service and operational efficiency.

An SBI Associate handling VKYC plays a crucial role in verifying customer identities remotely via video calls. This ensures a seamless onboarding experience while complying with regulatory norms. Key responsibilities include reviewing customer documents, interacting professionally to confirm details, and maintaining high standards of security and confidentiality. Proficiency in communication, familiarity with technology, and a customer-centric approach are essential skills for this role.

Support jobs at SBI encompass administrative, operational, and backend tasks that ensure the smooth functioning of banking operations. These roles involve tasks like managing records, processing transactions, and assisting in branch activities. Attention to detail, multitasking abilities, and teamwork are critical for excelling in support roles.

SBI offers competitive salaries, career growth opportunities, and job stability, making these positions attractive. Aspiring candidates with relevant qualifications and a passion for contributing to India’s banking sector can look forward to rewarding careers with SBI.

Short Details About SBI Card KYC Support Jobs in 2025

Full Details About this Job:

Department Name = SBI Card

Vacancy Name =Associate – VKYC, Support 

Vacancy Type = Permanent Jobs

Job Location = All Over India

Qualification = Any Degree Eligible

Gender = Male & Female

Age Limit = 19 Years to 37 Years

Job Openings = Check Apply Link For Detailed Information.

Position: Associate – Video KYC (VKYC), Support
Location: Chennai, India
Category: Trending Roles

Job Description

As an Associate – VKYC (Video KYC) in the support function, you will play a crucial role in ensuring seamless and compliant execution of the Video KYC process. This position demands a customer-centric approach combined with stringent adherence to established guidelines, precision, and timely handling of assigned tasks. Below is a detailed breakdown of the responsibilities and expectations for this role.

1. Review, Execute, and Decision Cases for Video KYC Processes

The primary responsibility involves reviewing, processing, and decision-making on the cases assigned for Video KYC (VKYC). This requires close collaboration with sales team SPOCs (Single Point of Contact) and direct engagement with customers. You will conduct Video KYC verifications for both potential and existing customers, adhering strictly to the defined processes and policies. Ensuring that each case is handled with diligence and accuracy is essential for maintaining high standards and compliance.

2. Compliance with Regulations and KYC Documentation

Adhering to the regulatory framework and organizational policies governing the VKYC process is of paramount importance. You must ensure 100% compliance with all guidelines related to Video KYC and the verification of KYC documents. This includes validating the authenticity and accuracy of Officially Valid Documents (OVDs) submitted by customers during the process. It is your responsibility to keep abreast of any changes in regulations and ensure their seamless implementation in daily operations.

3. Accurate Case Updates in Decisioning Systems

Maintaining an accurate record of all processed cases is crucial. As part of your responsibilities, you will update the decisioning files and systems with the final decisions for each VKYC case. This ensures transparency, enables seamless tracking, and serves as a reference point for internal audits or reviews. Accuracy in these updates is critical to prevent any discrepancies or errors that might impact the customer experience or compliance metrics.

4. Achieve Productivity, Accuracy, and Turnaround Time (TAT) Targets

Meeting the productivity benchmarks and accuracy targets is a key performance indicator for this role. Additionally, you must ensure adherence to the Turnaround Time (TAT) set for processing VKYC cases. While focusing on individual productivity, you will also contribute to achieving team-level targets. Balancing speed and accuracy in decision-making is essential to maintain operational efficiency and customer satisfaction.

5. Prioritize and Resolve Urgent Emails and Referrals

Promptly addressing urgent communications from both customers and internal stakeholders is another critical responsibility. This includes handling time-sensitive emails and managing referrals related to VKYC processes. Effective prioritization and swift resolution of such communications ensure smooth operations and enhance stakeholder satisfaction.

6. Identify and Address Process Gaps Proactively

A significant aspect of this role involves reviewing current processes, identifying gaps, and proactively suggesting improvements. This could include refining communication templates, addressing recurring customer concerns, or analyzing root causes of issues (RCA). Providing constructive feedback and actionable recommendations contributes to streamlining the VKYC process and improving overall efficiency.

7. Manage Policy, System, and Process Updates

As policies, systems, and processes evolve, you will be responsible for implementing and tracking changes specific to the VKYC process. This involves understanding new guidelines, integrating them into daily operations, and ensuring all team members are aligned with the updates. Being adaptable and meticulous in managing these changes is essential for maintaining compliance and operational integrity.

8. Ensure Minimal Complaints and High Customer Satisfaction

Delivering accurate and timely execution of responsibilities is crucial for minimizing complaints from both internal and external customers. A near-zero complaint rate is a key performance indicator for this role, reflecting your ability to provide exceptional service and maintain a high standard of quality in all interactions.

9. Handle Exceptional Requests and Escalations

The role may occasionally require you to address exceptional requests, escalations, and queries. These scenarios demand a high level of responsiveness, problem-solving skills, and a customer-first approach. Ensuring satisfactory resolution of such situations strengthens customer trust and reinforces the organization’s commitment to excellence.

Key Attributes for Success

To excel in this role, certain qualities and skills are highly desirable:

• Attention to Detail: Ensuring accuracy in document verification, case decisioning, and system updates.
• Customer-Centric Approach: Maintaining a focus on delivering superior service to both internal and external customers.
• Strong Communication Skills: Effectively liaising with sales team SPOCs, addressing customer concerns, and providing feedback on process gaps.
• Time Management: Prioritizing urgent tasks and achieving TAT targets without compromising quality.
• Adaptability: Quickly adapting to changes in policies, systems, or processes while ensuring seamless integration.
• Problem-Solving Ability: Identifying root causes of recurring issues and proposing practical solutions to address them.
• Team Collaboration: Contributing to team targets and supporting colleagues in achieving shared goals.

Opportunities and Challenges

This role offers a dynamic work environment with opportunities to engage directly with customers, enhance operational processes, and contribute to regulatory compliance. However, it also comes with challenges such as managing high volumes of cases, adhering to stringent timelines, and addressing unexpected escalations. Success in this role requires resilience, adaptability, and a proactive mindset.

Conclusion

The Associate – VKYC, Support position is a critical role that combines operational excellence with a customer-first approach. By ensuring compliance, maintaining accuracy, and delivering exceptional service, you will contribute to the organization’s reputation and success in the financial services industry. This role not only offers opportunities for professional growth but also allows you to make a meaningful impact on the customer experience and organizational efficiency.

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